Category Archives: The Monitor

Archive for the ‘The Monitor’

Catching up on – Contact Centre Industry insights

The annual conference ‘Improving Performance in the Contact Centre’ received a record number of attendees in November, which only goes to prove that this is still a centre-stage event for the call centre industry. For those of you that missed … Continue reading

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Events Update – knowledge transfer on the move

Business Systems road-shows are bringing the message to your doorstep. Travelling around the UK and working in conjunction with associations like the Institute of Customer Service (ICS) and the Professional Planning Forum (PPF), Business System is providing a forum that … Continue reading

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Customer Service Centre

The old saying goes:- “if it ain’t broke, don’t fix it” but paradoxically, as technology marches ever onward we need to introduce elements of change to remain at the top of our game – and so it is with the … Continue reading

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What did you miss at the annual conference?

Inspiring speakers, classy venue, record registrations, running in its 7th year, the ‘Improving Performance in the Contact Centre’ 2008 Conference proved as popular as ever. Over 250 delegates attended the event held at London’s premier wine tasting venue, Vinopolis. If … Continue reading

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Business Systems presents Financial Sector Technology awards

Last month Business Systems attended the Financial Sector Technology awards and were proud sponsors of the ‘Best Trading Platform’ category. The winning entry demonstrated how the use of technology had improved processes, speeded up response times, enhanced capacity and helped … Continue reading

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On the trail of historic call recorders…

The Monitor’s news hound goes deep into the past with the picture alongside, sent courtesy of purser Mark Wright from the Navy’s supply centre at Butlers Hard on the Solent. Mark wrote:- “We considered buying one of these systems a … Continue reading

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Time to register for the industry’s ‘must visit’ event!

The success of Business Systems’ ‘Improving Performance in the Contact Centre’ conference and exhibition showcase continues to grow and the 2008 event is no exception. This year’s event promises to be the best so far. The conference element has the latest … Continue reading

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Report from CCEXPO 2008

CCExpo 2008 is the focus point for contact centres, it draws large crowds, and demand for call recording applications continues to grow year on year. As you would expect from call centres the principal interest was for agent quality monitoring … Continue reading

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Business Systems and OPEX Hosting at Call Centre Expo

Business Systems will once again be exhibiting at this years Call Centre Expo alongside sister company OPEX Hosting. Opposite the networking bar on stand number E9 the companies will be showcasing both CPE and Hosted Contact Centre Solutions. The key … Continue reading

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Record-breaking numbers flock to the City and discover…

the way to increase ‘call centre value’… Growing to become one of the most popular independent specialist events, as bumper registrations proved… For those of you who did not secure a place here’s a resume of events from the Improving … Continue reading

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