Category Archives: Robotic Process Automation

Archive for the ‘Robotic Process Automation’

5 Top Ways of Using Artificial Intelligence in the Contact Centre

Posted on January 27, 2020 by Business Systems UK

Many organisations are turning to Artificial Intelligence (AI) to improve the customer experience. We’ve all heard about AI and what it could potentially do. But do we really know how it would work in real-life? Here are the top 5 … Continue reading →

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Why we need Robots onboard

Posted on December 11, 2019 by Business Systems UK

Computers have always been ultimately about automating repetitive human tasks, be that on the shop floor or the back office. And it’s a trend that has got a new, robotic face in the form of something called Robotic Process Automation … Continue reading →

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An Insider’s Guide to Robotic Process Automation – 10 Things to Expect from Robotic Process Automation in 2019

Posted on March 11, 2019 by Business Systems UK

Series 7 – 10 Things to Expect from Robotic Process Automation  Welcome to Part 7, the last in the series of  – ‘An Insider’s Guide to Robotic Process Automation’. Here are 10 things to expect from Robotic Process Automation in 2019: … Continue reading →

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An Insider’s Guide to Robotic Process Automation – Cognitive Automation

Posted on January 4, 2019 by Business Systems UK

Series 6 – Cognitive Automation Welcome to Part 6 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: Cognitive Automation AI-Based Automated Customer Engagement AI & Process Automation Exception Handling It’s a … Continue reading →

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An Insider’s Guide to Robotic Process Automation – Achieving Automation Excellence

Posted on November 22, 2018 by Business Systems UK

Series 5 – Achieving automation excellence Welcome to Part 5 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’ In this series: Robotic Process Automation Excellence Robotic Process Automation roles Robotic Process Automation Training

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An Insider’s Guide to Robotic Process Automation – Best Practice Automations

Posted on October 26, 2018 by Business Systems UK

Series 4 – Best Practice Automations Welcome to Part 4 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’ In this series: Designing Automations Process Recording Automation Pitfalls Automation Reporting

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An Insider’s Guide to Robotic Process Automation – Beginning the Journey

Posted on October 10, 2018 by Business Systems UK

Series 3 – Beginning the Journey with Robotic Process Automation Welcome to Part 3 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: RPA – Do it in-house or out-source it? Building the … Continue reading →

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An Insider’s Guide to Robotic Process Automation – Automating Processes

Posted on September 5, 2018 by Business Systems UK

Series 2 – Automating processes  Welcome to Part 2 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: Analysing desktop activities Attended Automation The difference between attended and unattended automation

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An Insiders Guide to Robotic Process Automation – What is Robotic Process Automation?

Posted on July 11, 2018 by Business Systems UK

Series 1 – What is Robotic Process Automation (RPA)? Welcome to Part 1 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: The era of Robots Industries ready for Automation Realising the … Continue reading →

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How to reduce cost in the Contact Centre

Posted on February 6, 2018 by Business Systems UK

Posted in Contact Centre Optimisation, Robotic Process Automation, Speech and Interaction Analytics, Workforce Management | Tagged , , | Leave a comment