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Category Archives: Robotic Process Automation
Archive for the ‘Robotic Process Automation’
Robotic Process Automation in Customer Service
In today’s digital world, robotic process automation (RPA) is experiencing a fast uptake, driven primarily by the abundance of data accumulated by organizations and changes in consumer behavior.
Top 4 technologies that reduce cost in the contact centre
Contact Centre Managers can face a real challenge when it comes to reducing cost. To make the most out of every customer interaction requires a balance of productivity, quality and efficiency in day to day operations. Here are our top … Continue reading
The threat of being left (technologically) behind
If the role of technology in business sustainability across sectors is still questioned, the recent report from Marketforce, titled “The Future of General Insurance 2016”, sums it all up. And although the survey is for the Insurance sector, the conclusions … Continue reading