Category Archives: Robotic Process Automation

Archive for the ‘Robotic Process Automation’

Why we need Robots onboard

Computers have always been ultimately about automating repetitive human tasks, be that on the shop floor or the back office. And it’s a trend that has got a new, robotic face in the form of something called Robotic Process Automation … Continue reading

Posted in Robotic Process Automation | Tagged | Leave a comment

An Insider’s Guide to Robotic Process Automation – 10 Things to Expect from Robotic Process Automation in 2019

Series 7 – 10 Things to Expect from Robotic Process Automation  Welcome to Part 7, the last in the series of  – ‘An Insider’s Guide to Robotic Process Automation’. Here are 10 things to expect from Robotic Process Automation in 2019: … Continue reading

Posted in Robotic Process Automation, RPA Blog Series | Tagged | Leave a comment

An Insider’s Guide to Robotic Process Automation – Cognitive Automation

Series 6 – Cognitive Automation Welcome to Part 6 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: Cognitive Automation AI-Based Automated Customer Engagement AI & Process Automation Exception Handling It’s a … Continue reading

Posted in Robotic Process Automation, RPA Blog Series | Tagged | 1 Comment

An Insider’s Guide to Robotic Process Automation – Achieving Automation Excellence

Series 5 – Achieving automation excellence Welcome to Part 5 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’ In this series: Robotic Process Automation Excellence Robotic Process Automation roles Robotic Process Automation Training

Posted in Robotic Process Automation, RPA Blog Series | Tagged | Leave a comment

An Insider’s Guide to Robotic Process Automation – Best Practice Automations

Series 4 – Best Practice Automations Welcome to Part 4 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’ In this series: Designing Automations Process Recording Automation Pitfalls Automation Reporting

Posted in Robotic Process Automation, RPA Blog Series | Tagged | Leave a comment

An Insider’s Guide to Robotic Process Automation – Beginning the Journey

Series 3 – Beginning the Journey with Robotic Process Automation Welcome to Part 3 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: RPA – Do it in-house or out-source it? Building the … Continue reading

Posted in Robotic Process Automation, RPA Blog Series | Tagged | Leave a comment

An Insider’s Guide to Robotic Process Automation – Automating Processes

Series 2 – Automating processes  Welcome to Part 2 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: Analysing desktop activities Attended Automation The difference between attended and unattended automation

Posted in Robotic Process Automation, RPA Blog Series | Tagged | Leave a comment

An Insiders Guide to Robotic Process Automation – What is Robotic Process Automation?

Series 1 – What is Robotic Process Automation (RPA)? Welcome to Part 1 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: The era of Robots Industries ready for Automation Realising the … Continue reading

Posted in Robotic Process Automation, RPA Blog Series | Tagged | Leave a comment

How to reduce cost in the Contact Centre

Posted in Contact Centre Optimisation, Robotic Process Automation, Speech and Interaction Analytics, Workforce Management | Tagged , , | Leave a comment

Robotic Process Automation in Customer Service

In today’s digital world, robotic process automation (RPA) is experiencing a fast uptake, driven primarily by the abundance of data accumulated by organizations and changes in consumer behavior.

Posted in Contact Centre Optimisation, Customer Experience, Featured News, Robotic Process Automation | Leave a comment