Category Archives: Press Releases

Archive for the ‘Press Releases’

Business Systems’ partner Teleopti, named leading Workforce Management vendor

Business Systems’ partner, Teleopti, has been named a top Workforce Management (WFM) provider by DMG Consulting LLC in the 2016 WFM Product and Market Report. As detailed in the report, Teleopti received a perfect overall customer satisfaction score and also … Continue reading

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A Tier 1 multinational bank selects Business Systems to manage major legacy call recording project

Business Systems implements the Vocal Wordwatch portal to help the bank meet its regulatory obligations. [Press Release] – Business Systems (UK) Ltd, the UK’s leading independent call recording and workforce optimisation specialist, today announced the successful deployment of the Vocal Wordwatch … Continue reading

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Business Systems releases survey results on Workforce Management adoption in UK contact centres

  Despite the clear benefits, adoption of workforce management has still to pick up with only 29% of respondents having a solution in place Large contact centres driven by the insurance sector seem to be ahead of the curve in … Continue reading

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Business Systems Customer Awarded ‘Outsourcing Partnership of the Year

Isleworth, UK – May 08 2013 – BT and Standard Life have been awarded Outsourcing Partnership of the year in the FStech awards, beating off fierce competition and more impressively achieving this within the first year of the partnership. In … Continue reading

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Business Systems/Nice – Celebrating 10 years

There are few partnerships that have stood the test of time as well the one that exists between Business Systems and Nice. Since introducing the Nicelog to the UK in 1994 both companies have worked hard to bring together the … Continue reading

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Recording Solutions that make you a profit and cost less

2003 was a milestone year for BSL and one that brought big benefits in both products and services to our customers; our drive last year has been twofold. Firstly, to improve the level of professional services to our Enterprise level … Continue reading

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