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Category Archives: Featured News
Archive for the ‘Featured News’
FStech Awards 2017 Winner’s Profile : Compliance Project of the Year
Compliance Project of the Year was another closely fought category at this year’s event, with the judges opting to award the win to Business Systems for its Vocal Wordwatch solution. Financial institutions today are facing tightening national and international regulatory … Continue reading
Using Speech Analytics in Retail Banking
A few years back we were discussing how the mis-selling of Payment Protection Insurance has highlighted a need for banks to improve monitoring of customer-agent interactions to ensure compliance to regulations. Today, the recent figures published by the FCA regarding … Continue reading
Business Systems’ partner gets highest rating for vendor satisfaction in DMG Consulting’s 2017 WFM report
Business Systems’ partner, Teleopti, has achieved the highest ratings for customer satisfaction in the 2017 WFM Product and Market Report by DMG Consulting LLC. This is the 3rd year in a row that Teleopti has been named a top WFM … Continue reading
Business Systems introduces NICE Quality Central
Business Systems’ partner NICE has recently released NICE Quality Central, a new quality management solution that incorporates all types of customer interaction data, drawn from any source, into a holistic and comprehensive evaluation process. This enables organizations to increase employee engagement, … Continue reading
Forecasting and scheduling for multi-channel contact centres
It is no secret that as consumers we want to communicate with a brand when we want, however we want. In fact, most of us use two or more channels, top of which are the website (85%), phone (75%), email … Continue reading
How to use call recording to solidify your market share within the property sector
The property sector in the UK is a continuously evolving sector, largely influenced by the changing socioeconomic and technological landscape of the country at each given time. A few years back, we were talking about the change brought about by … Continue reading
Robotic Process Automation in Customer Service
In today’s digital world, robotic process automation (RPA) is experiencing a fast uptake, driven primarily by the abundance of data accumulated by organizations and changes in consumer behavior.
Business Systems wins Compliance Project of the Year award
Business Systems has won the award for Compliance Project of the Year at the FStech Awards 2017, with its Vocal Wordwach solution. Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider, announced that it has won the ‘Compliance … Continue reading
Study Finds Growth in Workforce Management Tech in the UK
louis vuitton outlet stores The ways that customers communicate with the companies with which they do business has changed dramatically in the last decade. The challenge for contact center management, therefore, is to bring together employees, customers and business goals … Continue reading
Posted in Contact Centre Optimisation, Featured News, Workforce Management
Tagged workforce management
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Accountability and Cultural Change for MiFID II Compliance
With less than a year to go until the application of MiFID II, it is becoming increasingly clear that cultural change is being pursued by the financial regulators as a pressure mechanism to achieve systemic compliance. A characteristic example is … Continue reading