Search
-
Recent Posts
- Power to the People! – Maintaining a positive culture in the Contact Centre
- An Insider’s Guide to Robotic Process Automation – Beginning the Journey
- Proactive Call Extraction: Identifying Risks Before They Happen
- Legacy Call Recording FAQs
- An Insider’s Guide to Robotic Process Automation – Automating Processes
Categories
- Business Intelligence
- Call Recording Advice
- Call Recording Compliance
- Call Recording Maintenance
- Call Recording Products
- Call Recording Technology
- Cloud Solutions
- Compliance
- Contact Centre Optimisation
- Customer Experience
- Customer Feedback
- Customer Interaction
- Customer Service Call Recording
- Featured News
- Financial Call Recording
- Hosted Solutions
- Hosted Telephony
- Interview Recording
- Legacy Call Recording Products
- Mobile Phone Recording
- Press Releases
- Quality Monitoring
- Robotic Process Automation
- Service and Support
- Speech and Interaction Analytics
- The Inner Circle Guide
- The Monitor
- Uncategorized
- Workforce Management
Category Archives: Compliance
Archive for the ‘Compliance’
What is entry level speech analytics and why it’s a must for MiFID II compliance
In an effort to comply with ever-tightening regulations such as MiFID II, Financial Institutions have re-focused their efforts on expanding their compliance teams as well as investigating already established technologies, such as Speech and Text Analytics. This technology has proven … Continue reading
6 technologies driving recording compliance in 2018
As the New Year slowly creeps in, we thought it timely to update our article ‘Top 6 technologies that will drive recording compliance in 2017’, and look at it from a 2018 perspective. We’re excited about 2018. The FIFA football … Continue reading
Increased Demand for GDPR and MiFID II Compliance Solutions
Resilient plc and Business Systems have announced a strategic partnership to enable compliance with both GDPR and MiFID ll compliance solutions. These forthcoming regulations, due to come into UK law in January 2018 and May 2018 respectively, place great demands on … Continue reading
Posted in Call Recording Compliance, Compliance, Financial Call Recording, Mobile Phone Recording
Tagged GDPR, MiFID II
Leave a comment
What the WannaCry Ransomware attack means for Voice Recording systems operating on Microsoft Windows
Following the recent strain of the WannaCry ransomware attack, experts have cautioned that the best protection for systems running the Microsoft Windows operating system, is to have downloaded a patch issued by Microsoft in March. 1. What if my server … Continue reading
Posted in Call Recording Technology, Compliance
Tagged call recording, call recording advice
Leave a comment
FStech Awards 2017 Winner’s Profile : Compliance Project of the Year
Compliance Project of the Year was another closely fought category at this year’s event, with the judges opting to award the win to Business Systems for its Vocal Wordwatch solution. Financial institutions today are facing tightening national and international regulatory … Continue reading
Business Systems’ partner TeleWare celebrates 25 years of innovation and communication
Communications technology business TeleWare has begun its celebrations of 25 years of market-leading innovation. Over the last quarter of a century, the company has embraced a philosophy of ‘better business through better communications’ and has held innovation at its core, resulting … Continue reading
Posted in Compliance, Mobile Phone Recording, Press Releases
Tagged compliance, MiFID, mobile call recording
Leave a comment
Using Speech Analytics in Retail Banking
A few years back we were discussing how the mis-selling of Payment Protection Insurance has highlighted a need for banks to improve monitoring of customer-agent interactions to ensure compliance to regulations. Today, the recent figures published by the FCA regarding … Continue reading
Business Systems wins Compliance Project of the Year award
Business Systems has won the award for Compliance Project of the Year at the FStech Awards 2017, with its Vocal Wordwach solution. Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider, announced that it has won the ‘Compliance … Continue reading
Accountability and Cultural Change for MiFID II Compliance
With less than a year to go until the application of MiFID II, it is becoming increasingly clear that cultural change is being pursued by the financial regulators as a pressure mechanism to achieve systemic compliance. A characteristic example is … Continue reading
Digitisation of tape recordings
[Last Updated: March 2018] The way call recordings are stored, plays an important role in ensuring organisations are able to access audio assets either for compliance or business intelligence purposes. Magnetic tape represents one of the riskiest storage mediums for … Continue reading