Search
-
Recent Posts
- Mobile Call Recording – How To Keep Traders Trading
- Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely
- How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak
- Top 3 Resource Planning Techniques Within The Contact Centre
- Business Systems (UK) Ltd Shortlisted for Major Sector Awards
Categories
- Back Office Workforce Optimisation
- Business Intelligence
- Call Recording Advice
- Call Recording Compliance
- Call Recording Maintenance
- Call Recording Products
- Call Recording Technology
- Cloud Solutions
- Compliance
- Contact Centre Optimisation
- Customer Experience
- Customer Feedback
- Customer Interaction
- Customer Service Call Recording
- Featured News
- Financial Call Recording
- Hosted Solutions
- Hosted Telephony
- Interview Recording
- Legacy Call Recording Products
- Mobile Phone Recording
- Press Releases
- Quality Monitoring
- Robotic Process Automation
- RPA Blog Series
- Service and Support
- Speech and Interaction Analytics
- The Inner Circle Guide
- The Monitor
- Uncategorized
- Workforce Management
Category Archives: Compliance
Archive for the ‘Compliance’
Mobile Call Recording – How To Keep Traders Trading
With markets fluctuating wildly due to the economic effects of the coronavirus outbreak, and companies closing offices and asking employees to work from home, organisations have had to adapt rather quickly in uncertain times. Financial Services Firms in particular, have … Continue reading
Top 4 Financial Services Customer Experience Trends in 2019
In order to stay one step ahead, financial services organisations are shifting their focus to the customer experience (CX). Although operational efficiency and profitability are still top of the list, rising customer expectations and pressure from the competition has meant … Continue reading
Posted in Compliance, Customer Experience
Leave a comment
Everything You Need to Know About Call Data Legacy Migration
Call data legacy migration consists of moving your recording data from one place to another in order to be able to access it beyond what the system allows. Under what circumstances will a company need to look at call data … Continue reading
Posted in Compliance, Legacy Call Recording Products
Tagged call migration, legacy, legacy call recording
Leave a comment
Coping with challenges around accessing and managing call recording data
With the introduction of MiFID II back in January last year and with regulations set to increase and become more burdensome, Financial organisations are faced with constant challenges around managing and accessing their call recording data. Organisations need to be … Continue reading
How to Manage Call Data Across Multiple Systems
Financial services organisations have never been under more pressure to maintain tight control over their data. Regulations now require banks, insurance companies, financial advisers and many others to record every call, keeping up-to-date archives stretching back for extended periods. Driven … Continue reading
Posted in Compliance
Tagged compliance, compliance call recording, legacy call recording, vocal wordwatch, wordwatch
Leave a comment
What is entry level speech analytics and why it’s a must for MiFID II compliance
In an effort to comply with ever-tightening regulations such as MiFID II, Financial Institutions have re-focused their efforts on expanding their compliance teams as well as investigating already established technologies, such as Speech and Text Analytics. This technology has proven … Continue reading
6 technologies driving recording compliance in 2018
As the New Year slowly creeps in, we thought it timely to update our article ‘Top 6 technologies that will drive recording compliance in 2017’, and look at it from a 2018 perspective. We’re excited about 2018. The FIFA football … Continue reading
Increased Demand for GDPR and MiFID II Compliance Solutions
Resilient plc and Business Systems have announced a strategic partnership to enable compliance with both GDPR and MiFID ll compliance solutions. These forthcoming regulations, due to come into UK law in January 2018 and May 2018 respectively, place great demands on … Continue reading
Posted in Call Recording Compliance, Compliance, Financial Call Recording, Mobile Phone Recording
Tagged GDPR, MiFID II
Leave a comment
What the WannaCry Ransomware attack means for Voice Recording systems operating on Microsoft Windows
Following the recent strain of the WannaCry ransomware attack, experts have cautioned that the best protection for systems running the Microsoft Windows operating system, is to have downloaded a patch issued by Microsoft in March. 1. What if my server … Continue reading
Posted in Call Recording Technology, Compliance
Tagged call recording, call recording advice
Leave a comment
FStech Awards 2017 Winner’s Profile : Compliance Project of the Year
Compliance Project of the Year was another closely fought category at this year’s event, with the judges opting to award the win to Business Systems for its Vocal Wordwatch solution. Financial institutions today are facing tightening national and international regulatory … Continue reading