Category Archives: Cloud Solutions

Archive for the ‘Cloud Solutions’

Top 4 Benefits Of A Cloud Contact Centre

Posted on August 10, 2020 by Business Systems UK

The chaos of the worldwide pandemic has pushed us to the verge of another cloud migration . We’ve seen it with data storage, and we will now witness the same evolution in the contact centre industry, moving from the on-premise … Continue reading →

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Navigating & Adapting Your Contact Centre For the Future

Posted on June 10, 2020 by Business Systems UK

As the COVID-19 lockdown restrictions slowly start to ease, businesses are now turning their attention to reopening and looking forward. Organisations, particularly contact centres are now operating in a world that already looks different to the one we left a … Continue reading →

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Top 10 Tips For The Modern Contact Centre

Posted on April 8, 2020 by Business Systems UK

Exclusively written for businesssystemsuk.co.uk By Alice Trent Alice Trent is a workplace trends blogger who uses her own experiences to provide advice to her readers. She believes that all workplaces should strive to encourage and protect their employees. In her … Continue reading →

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How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak

Posted on March 25, 2020 by Business Systems UK

As the nation reacts to contain the virus, organisations need to be ready to adapt and do what is right for their staff, colleagues and customers, which includes ensuring employees are able to work from home where possible. However, as … Continue reading →

Posted in Cloud Solutions, Mobile Phone Recording, Workforce Management | Tagged , , , | 1 Comment

Business Systems Awarded Place on G-Cloud 11 Framework

Posted on August 1, 2019 by Business Systems UK

  Isleworth, July 30, 2019 – Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 11 framework for Cloud Software.  Customers can access the framework … Continue reading →

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4 Steps to Creating an IVR Programme that Customers Don’t Hate

Posted on July 26, 2018 by Business Systems UK

Interactive Voice Recognition (IVR) technology was hailed as a major breakthrough for contact centre operators. With software that can interpret and act on cues from speech in natural usage, it brought about the opportunity to automate large chunks of call … Continue reading →

Posted in Cloud Solutions, Customer Service Call Recording | Tagged , , , | 1 Comment

Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018

Posted on June 29, 2018 by Business Systems UK

London, June 2018 – Sharing a joint vision of ‘smart interactions in the cloud’ which is underpinned by analytics and process excellence, Business Systems (UK) Ltd (BSL) once again received NICE Ltd’s top accolade at the prestigious Interactions Business Summit … Continue reading →

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NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone

Posted on March 29, 2018 by Business Systems UK

Business Systems (UK) Ltd are pleased to announce their partnership with NICE inContact, presenting CXone – a unified cloud customer experience platform allowing organisations to act smarter and respond faster to ever-changing consumer expectations. To find out more about the Business Systems … Continue reading →

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