Search
-
Recent Posts
- Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS
- Top 4 Benefits Of A Cloud Contact Centre
- How To Manage A Gradual Return To The Office With Workforce Planning
- Navigating & Adapting Your Contact Centre For the Future
- Top Tips for Combating Challenges In The Contact Centre During COVID-19
Categories
- Back Office Workforce Optimisation
- Business Intelligence
- Call Recording Advice
- Call Recording Compliance
- Call Recording Maintenance
- Call Recording Products
- Call Recording Technology
- Cloud Solutions
- Compliance
- Contact Centre Optimisation
- Customer Experience
- Customer Feedback
- Customer Interaction
- Customer Service Call Recording
- Featured News
- Financial Call Recording
- Hosted Solutions
- Hosted Telephony
- Interview Recording
- Legacy Call Recording Products
- Mobile Phone Recording
- Press Releases
- Quality Monitoring
- Robotic Process Automation
- RPA Blog Series
- Service and Support
- Speech and Interaction Analytics
- The Inner Circle Guide
- The Monitor
- Uncategorized
- Workforce Management
Category Archives: Cloud Solutions
Archive for the ‘Cloud Solutions’
Top 4 Benefits Of A Cloud Contact Centre
The chaos of the worldwide pandemic has pushed us to the verge of another cloud migration . We’ve seen it with data storage, and we will now witness the same evolution in the contact centre industry, moving from the on-premise … Continue reading
Navigating & Adapting Your Contact Centre For the Future
As the COVID-19 lockdown restrictions slowly start to ease, businesses are now turning their attention to reopening and looking forward. Organisations, particularly contact centres are now operating in a world that already looks different to the one we left a … Continue reading
Top 10 Tips For The Modern Contact Centre
Exclusively written for businesssystemsuk.co.uk By Alice Trent Alice Trent is a workplace trends blogger who uses her own experiences to provide advice to her readers. She believes that all workplaces should strive to encourage and protect their employees. In her … Continue reading
How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak
As the nation reacts to contain the virus, organisations need to be ready to adapt and do what is right for their staff, colleagues and customers, which includes ensuring employees are able to work from home where possible. However, as … Continue reading
Business Systems Awarded Place on G-Cloud 11 Framework
Isleworth, July 30, 2019 – Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 11 framework for Cloud Software. Customers can access the framework … Continue reading
Posted in Cloud Solutions
Leave a comment
4 Steps to Creating an IVR Programme that Customers Don’t Hate
Interactive Voice Recognition (IVR) technology was hailed as a major breakthrough for contact centre operators. With software that can interpret and act on cues from speech in natural usage, it brought about the opportunity to automate large chunks of call … Continue reading
Posted in Cloud Solutions, Customer Service Call Recording
Tagged call recording, cloud solutions, Customer Service, ivr
1 Comment
Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018
London, June 2018 – Sharing a joint vision of ‘smart interactions in the cloud’ which is underpinned by analytics and process excellence, Business Systems (UK) Ltd (BSL) once again received NICE Ltd’s top accolade at the prestigious Interactions Business Summit … Continue reading
NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone
Business Systems (UK) Ltd are pleased to announce their partnership with NICE inContact, presenting CXone – a unified cloud customer experience platform allowing organisations to act smarter and respond faster to ever-changing consumer expectations. To find out more about the Business Systems … Continue reading