Category Archives: Cloud Solutions

Archive for the ‘Cloud Solutions’

4 Steps to Creating an IVR Programme that Customers Don’t Hate

Interactive Voice Recognition (IVR) technology was hailed as a major breakthrough for contact centre operators. With software that can interpret and act on cues from speech in natural usage, it brought about the opportunity to automate large chunks of call … Continue reading

Posted in Cloud Solutions, Customer Service Call Recording | Tagged , , , | Leave a comment

Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018

London, June 2018 – Sharing a joint vision of ‘smart interactions in the cloud’ which is underpinned by analytics and process excellence, Business Systems (UK) Ltd (BSL) once again received NICE Ltd’s top accolade at the prestigious Interactions Business Summit … Continue reading

Posted in Cloud Solutions | Tagged , | Leave a comment

NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone

Business Systems (UK) Ltd are pleased to announce their partnership with NICE inContact, presenting CXone – a unified cloud customer experience platform allowing organisations to act smarter and respond faster to ever-changing consumer expectations. To find out more about the Business Systems … Continue reading

Posted in Cloud Solutions, Contact Centre Optimisation | Tagged , | Leave a comment