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Category Archives: Call Recording Advice
Archive for the ‘Call Recording Advice’
How To Find A Way Out Of The Call Recording Jungle
Many financial companies have created voice/call recording mayhem for themselves by surrounding themselves with multiple voice recording solutions, but there is a way out of the software jungle explains Richard Mill from Business Systems Voice recording is a critical core … Continue reading
Are you missing out on valuable insights from your voice data?
Voice will always be a powerful data set for organisations. Voice conveys context, emotion and sentiment providing you with actionable intelligence. Voice is powerful. However, IT leaders could be missing a trick when it comes to this, as not all … Continue reading
Legacy Call Recording FAQs
Can I integrate an existing legacy call recording system with a modern, up-to-date solution? Yes this is possible. With a multi-vendor centralised voice recording replay portal, this solution will sit on top of any existing legacy (and also live) call … Continue reading
MiFID ll countdown: Everything you need to know about call recording retention and retrieval
With regulators across different markets demanding for increased trade transparency and longer retention periods for call recordings; how can financial firms keep on top of their call recording estate? Not to state the obvious but, it won’t be long before … Continue reading
How call recording can improve your law practice
Working in a law firm means you probably take a lot of important calls on any given day, but if you really needed to, could you recount every call you have received and every detail discussed during these calls? Whether … Continue reading
Why gaming organisations need voice recording
Despite the launch and subsequent growth of online gaming sites in recent years, there is still a significant proportion of customer support and betting which is handled over the phone. The reason for this is twofold, firstly there are still … Continue reading
Posted in Call Recording Advice
Tagged dispute resolution, gaming industry, PCI Compliance, training, voice recording
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5 ways law firm call recording can improve your practice
Even though solicitors offer a highly specialised service, like many other professions there is still fierce competition when attracting and retaining clients. Successful revenue generation and business development is built on personal recommendations and reputation and so your ability to train … Continue reading
Improving call handling is the key to success in the hotel industry
The UK Hotel industry is highly competitive with customer service being a key differentiator. When executed well it can mean the difference between star ratings and ultimately lead to improved occupancy rates. An often overlooked point but worth mentioning – … Continue reading
Posted in Call Recording Advice
Tagged call recording, Customer Service, reputation management
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Drive your taxi bookings up with a simple call recording solution
The taxi and private vehicle hire sector, like most other service-based industries is under increasing pressure to remain competitive and secure bookings, win council and corporate contracts and cultivate repeat bookings to help ensure long term survival. Additional pressures are … Continue reading