Category Archives: Back Office Workforce Optimisation

Archive for the ‘Back Office Workforce Optimisation’

Workforce Management V Workflow Management in the Back Office – What’s the difference?

Having the right workflow and workforce management capabilities in place can significantly improve your business performance and productivity in the back office, especially when combined together. Workflow consists of orchestrated and repeatable patterns of business activity, whereas workforce management is … Continue reading

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How to Mitigate Conduct Risk with Back Office Workforce Optimisation Technology

Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the mis-selling of PPI to the 2008 global banking crisis.  Authorities the world over have demanded greater transparency and greater accountability … Continue reading

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When was the last time you revisited your back-office operations?

From the beginning of time, organisations around the world have been dealing with the important challenge of driving growth whilst keeping costs down and customers happy. However, we live in a time where customer’s expectations and demands continue to exponentially … Continue reading

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Revolutionise the Customer Experience with a Blended Workforce

A blended workforce A positive customer experience is vital to the modern business in the age of online user reviews and social media where performance is under the microscope 24/7. Every little glitch, every little slip in your service standards … Continue reading

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