Author Archives: Triana Atallah

Posts For ‘Triana Atallah’

What does having a Legacy Call Recording system mean for me?

With retention periods for call recordings ranging anywhere from weeks to decades, (depending upon your specific market’s requirement), and with internal pressures to upgrade existing call recording systems, what does it mean to have to deal with a legacy call … Continue reading

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Profiling the users of Speech Analytics

With the speech analytics market gearing up to be worth $1.33 billion by 2019* the vast potential for this technology is strikingly high. With plentiful room for growth, which sectors are more inclined to implement speech analytics in their organisation? … Continue reading

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Has your call recording system reached End of Life?

When selecting a new call recording system your organisation will, in all probability, have evaluated its options so as to identify its requirements in key areas such as: Specification Suitability Manufacturer pedigree Price Support credentials, etc. Whilst not headlining the … Continue reading

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10 Valuable Tips On Call Quality Monitoring

A number of valuable insights were shared as a result of the webinar we hosted with Call Centre Helper on Best Practices in Call Quality Monitoring.  Thanks to our brilliant speakers and enthusiastic audience participation, the team came away with … Continue reading

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Who supports Red Box Recorders?

There are many different call recording solutions available on the market today so which one do you choose? Deciding which of these solutions is best suited to your needs and requirements can be a tricky process dependent on a number … Continue reading

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The future of Speech Analytics technology

THE INNER CIRCLE GUIDE TO CUSTOMER CONTACT ANALYTICS BLOG: 7/7 ContactBabel recently published the ‘The Inner Circle Guide to Customer Contact Analytics’ which was sponsored by Business Systems. For those with a hectic schedule, we created a short series of … Continue reading

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5 Ways to Use Speech Analytics

THE INNER CIRCLE GUIDE TO CUSTOMER CONTACT ANALYTICS BLOG: 1/7 ContactBabel recently published the ‘The Inner Circle Guide to Customer Contact Analytics’ which was sponsored by Business Systems. For those with a hectic schedule, we created a short series of … Continue reading

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10 Motivational Customer Service Quotes To Inspire You In 2015

With the New Year almost upon us, it’s always a good time to reflect on the year gone by and channel some inspiration to help see us through the year ahead. That’s why we’ve put together a list of motivational … Continue reading

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Why gaming organisations need voice recording

Despite the launch and subsequent growth of online gaming sites in recent years, there is still a significant proportion of customer support and betting which is handled over the phone. The reason for this is twofold, firstly there are still … Continue reading

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