Author Archives: Scott Miller

Posts For ‘Scott Miller’

Achieving consistent service levels across the border

For those of you running and operating offices or contact centres across multiple countries getting consistent call recording and workforce optimisation support and maintenance can be a challenge, ultimately affecting your service levels. The good news is that Business Systems are now able … Continue reading

Posted in Call Recording Technology | Tagged | Leave a comment

Time to upgrade the call recorder? – 5 warning signals

Unless there is a major ‘forced change’ event, where the decision is made for you it is easy to continue to live with a call recording system that is substandard, difficult to use and expensive to keep. Here are 5 … Continue reading

Posted in Call Recording Advice | Leave a comment

How can you reduce your call recording install costs?

The answer couldn’t be simpler – ‘good planning’! But, and because we know that life is full of ‘buts’, good planning requires time, effort and a certain amount of specialist knowledge. Therefore, if all these elements are not in abundance … Continue reading

Posted in Call Recording Advice | Leave a comment

Announcing the launch of our Customer Case Management Portal

If you currently have a maintenance contract with Business Systems to support your call recording, analytics or workforce management system, then we have some good news! We have just launched our customer case management web portal to give you more … Continue reading

Posted in The Monitor | Leave a comment

60 years of ‘call retention’ – how do you deal with that?

We all know that regulatory call retention periods have been steadily increasing for some time but that knowledge probably wouldn’t prepare you for a whopping 60 year obligation if it were to land in your lap tomorrow. Luckily this is … Continue reading

Posted in Call Recording Advice | Leave a comment

Top 5 tips for call recording support contracts

You could find yourself in ever decreasing circles trying to choose the best service & maintenance contract for your organisation and you are not alone. Experienced in this area, the Business Systems team has identified 5 factors for consideration prior … Continue reading

Posted in Call Recording Advice | Leave a comment

Contingency Planning for the Olympics

With the Olympic games scheduled to run from 27 July to 12 August and the Paralympic games ending on September 9th the forward thinkers at Business Systems have highlighted the following steps being taken to ensure our service and support … Continue reading

Posted in Call Recording Advice | Leave a comment