Author Archives: Business Systems UK

Posts For ‘Business Systems UK’

Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely

[Last Updated June 2020] With Contact Centres all over the globe still facing the reality of home working, real-time adherence functionality remains to be vital in order to protect service levels.   Managing today’s multi-channel contact centres from home could be easier than you think with a little … Continue reading

Posted in Workforce Management | Tagged | 1 Comment

How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak

As the nation reacts to contain the virus, organisations need to be ready to adapt and do what is right for their staff, colleagues and customers, which includes ensuring employees are able to work from home where possible. However, as … Continue reading

Posted in Cloud Solutions, Mobile Phone Recording, Workforce Management | Tagged , , , | 1 Comment

Top 3 Resource Planning Techniques Within The Contact Centre

In order to meet customer demands, workforce planners need to make sure they have the right number of agents with the right skill sets available at the right time. And this starts with having the right resource planning techniques in … Continue reading

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Business Systems (UK) Ltd Shortlisted for Major Sector Awards

To find out more and to cast your vote, go to: Leader in regulatory voice recording management for Financial Services and enterprise workforce optimisation solutions is in line for FinTech Vendor of the Year award at the Citywealth Magic … Continue reading

Posted in Press Releases | 1 Comment

5 Top Ways of Using Artificial Intelligence in the Contact Centre

Many organisations are turning to Artificial Intelligence (AI) to improve the customer experience. We’ve all heard about AI and what it could potentially do. But do we really know how it would work in real-life? Here are the top 5 … Continue reading

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Getting Your Contact Centre Prepared for Change in 2020

Business Systems (UK) Ltd’s Scott Budding takes a look at four key transformation drivers your contact centre needs to prepare for… The age of transformation Call centres like other areas of business need to undergo a transformation to break down … Continue reading

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5 Tips For Smarter Workforce Management in Contact Centre’s During The Christmas Season And Beyond

[Last Updated Dec 2020] It’s Christmas Season! Hurray! This means mulled wine, mince pies and festive holiday films. All happy stuff. But let’s not forget that the Christmas season for some, especially for contact centres depending on the industry they … Continue reading

Posted in Workforce Management | Tagged , | 1 Comment

Why we need Robots onboard

Computers have always been ultimately about automating repetitive human tasks, be that on the shop floor or the back office. And it’s a trend that has got a new, robotic face in the form of something called Robotic Process Automation … Continue reading

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Keeping on Top of Regulatory Compliance with Legacy Recording Systems

Record keeping is a critical part of the compliance agenda for any financial services firm across banking, investment, trading and insurance, whether you operate in business or consumer markets.  All companies are under ever closer scrutiny and face the huge … Continue reading

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Top 4 Financial Services Customer Experience Trends in 2019

In order to stay one step ahead, financial services organisations are shifting their focus to the customer experience (CX). Although operational efficiency and profitability are still top of the list, rising customer expectations and pressure from the competition has meant … Continue reading

Posted in Compliance, Customer Experience | Leave a comment