Author Archives: Business Systems UK

Posts For ‘Business Systems UK’

Top 3 Resource Planning Techniques Within The Contact Centre

In order to meet customer demands, workforce planners need to make sure they have the right number of agents with the right skill sets available at the right time. And this starts with having the right resource planning techniques in … Continue reading

Posted in Workforce Management | Tagged , , | 1 Comment

Business Systems (UK) Ltd Shortlisted for Major Sector Awards

To find out more and to cast your vote, go to: https://www.leaderslist.co.uk/leaderslist/business-systems Leader in regulatory voice recording management for Financial Services and enterprise workforce optimisation solutions is in line for FinTech Vendor of the Year award at the Citywealth Magic … Continue reading

Posted in Press Releases | 1 Comment

5 Top Ways of Using Artificial Intelligence in the Contact Centre

Many organisations are turning to Artificial Intelligence (AI) to improve the customer experience. We’ve all heard about AI and what it could potentially do. But do we really know how it would work in real-life? Here are the top 5 … Continue reading

Posted in Robotic Process Automation | Tagged , , | Leave a comment

Getting Your Contact Centre Prepared for Change in 2020

Business Systems (UK) Ltd’s Scott Budding takes a look at four key transformation drivers your contact centre needs to prepare for… The age of transformation Call centres like other areas of business need to undergo a transformation to break down … Continue reading

Posted in Contact Centre Optimisation | Leave a comment

5 Tips For Smarter Workforce Management in Contact Centre’s During The Christmas Season And Beyond

It’s Christmas Season! Hurray! This means mulled wine, mince pies and festive holiday films. All happy stuff. But let’s not forget that the Christmas season for some, especially for contact centres depending on the industry they are in, can be … Continue reading

Posted in Workforce Management | Tagged , | 1 Comment

Why we need Robots onboard

Computers have always been ultimately about automating repetitive human tasks, be that on the shop floor or the back office. And it’s a trend that has got a new, robotic face in the form of something called Robotic Process Automation … Continue reading

Posted in Robotic Process Automation | Tagged | Leave a comment

Keeping on Top of Regulatory Compliance with Legacy Recording Systems

Record keeping is a critical part of the compliance agenda for any financial services firm across banking, investment, trading and insurance, whether you operate in business or consumer markets.  All companies are under ever closer scrutiny and face the huge … Continue reading

Posted in Call Recording Compliance | Leave a comment

Top 4 Financial Services Customer Experience Trends in 2019

In order to stay one step ahead, financial services organisations are shifting their focus to the customer experience (CX). Although operational efficiency and profitability are still top of the list, rising customer expectations and pressure from the competition has meant … Continue reading

Posted in Compliance, Customer Experience | Leave a comment

Business Systems Awarded Place on Network Services 2 Framework

Isleworth, November 21, 2019 – Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier for Lot 13 of the Crown Commercial Service’s (CCS) Network Services 2 framework for contact centre services. … Continue reading

Posted in Press Releases | Tagged , | Leave a comment

How To Find A Way Out Of The Call Recording Jungle

Many financial companies have created voice/call recording mayhem for themselves by surrounding themselves with multiple voice recording solutions, but there is a way out of the software jungle explains Richard Mill from Business Systems Voice recording is a critical core … Continue reading

Posted in Call Recording Advice, Call Recording Compliance, Call Recording Products, Call Recording Technology | Tagged , | Leave a comment