Author Archives: Business Systems UK

Posts For ‘Business Systems UK’

How To Find A Way Out Of The Call Recording Jungle

Many financial companies have created voice/call recording mayhem for themselves by surrounding themselves with multiple voice recording solutions, but there is a way out of the software jungle explains Richard Mill from Business Systems Voice recording is a critical core … Continue reading

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Are you missing out on valuable insights from your voice data?

Voice will always be a powerful data set for organisations. Voice conveys context, emotion and sentiment providing you with actionable intelligence. Voice is powerful. However, IT leaders could be missing a trick when it comes to this, as not all … Continue reading

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Business Systems Awarded Place on G-Cloud 11 Framework

  Isleworth, July 30, 2019 – Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 11 framework for Cloud Software.  Customers can access the framework … Continue reading

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Everything You Need to Know About Call Data Legacy Migration

Call data legacy migration consists of moving your recording data from one place to another in order to be able to access it beyond what the system allows. Under what circumstances will a company need to look at call data … Continue reading

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Workforce Management V Workflow Management in the Back Office – What’s the difference?

Having the right workflow and workforce management capabilities in place can significantly improve your business performance and productivity in the back office, especially when combined together. Workflow consists of orchestrated and repeatable patterns of business activity, whereas workforce management is … Continue reading

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Coping with challenges around accessing and managing call recording data

With the introduction of MiFID II back in January last year and with regulations set to increase and become more burdensome, Financial organisations are faced with constant challenges around managing and accessing their call recording data. Organisations need to be … Continue reading

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Workforce Management: Gamification

Humanise the workplace series – Part 4 Ask any contact centre manager and they will agree that keeping their agents continually motivated, (in particular those with a longer tenure) throughout the year can be a challenge. These days, agents are … Continue reading

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How to Mitigate Conduct Risk with Back Office Workforce Optimisation Technology

Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the mis-selling of PPI to the 2008 global banking crisis.  Authorities the world over have demanded greater transparency and greater accountability … Continue reading

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Managing Communications Compliance in a Litigious World

Trust and credibility are central to the success of financial services organisations. Product mis-selling or unauthorised trading can destroy public trust and an organisation’s reputation overnight, not to mention dramatically denting its bottom line. To diminish the chances of such … Continue reading

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An Insider’s Guide to Robotic Process Automation – 10 Things to Expect from Robotic Process Automation in 2019

Series 7 – 10 Things to Expect from Robotic Process Automation  Welcome to Part 7, the last in the series of  – ‘An Insider’s Guide to Robotic Process Automation’. Here are 10 things to expect from Robotic Process Automation in 2019: … Continue reading

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