When trying to meet and improve service level agreements, reviewing agents’ performance and providing adequate agent training is imperative for success.
Unfortunately, making time for training doesn’t always seem possible. Contact centers are notorious for being extremely busy and agent time is closely monitored to ensure that customers’ calls are promptly answered.
There are a few things that you can start implementing immediately to help meet training needs while investing less time and effort and improving your outcomes…
The rest of this article can be found exclusively on the Contact Center Pipeline website. Check out ‘5 Ways to Get More Out of Your Agent Training‘.