Business Systems’ partner, Teleopti, has been named a top Workforce Management (WFM) provider by DMG Consulting LLC in the 2016 WFM Product and Market Report.
As detailed in the report, Teleopti received a perfect overall customer satisfaction score and also achieved a perfect rating in key categories including training, implementation, vendor communication and product innovation. Overall, Teleopti ranked ahead of other major WFM vendors like NICE, Aspect and Verint.
Working with a partner that has been rated top Workforce Management vendor for the second year, underlines the commitment of Business Systems to deliver excellent solutions and services to its customers. Over the past few years Business Systems has worked closely with Teleopti to help its customers strategically plan and manage their contact centre operation.
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