There is still a lot of confusion surrounding what constitutes a PCI compliant call recording solution as our recent best practice guide highlighted. As an independent provider of a number of PCI compliant solutions we are in a unique position to be able to review and assess the individual requirements of our customers and identify a compliant solution best matched to budget and need.
Thanks to the recent addition of a hosted PCI payment solution to our portfolio in some cases there is no need to invest in a brand new call recording system to achieve compliance. Working with your existing call recorder it gives you the option to either automate customer payments via touchtone keypad without agent interaction or allows an advisor to trigger the payment process mid-call. Callers are prompted to enter credit card details using touch tone keypad but the DTMF is supressed so it is not audible to the agent or call recording system.
Many organisations we have spoken to in the past have either held back on investing in call recording because of PCI implications or choose to operate in a non-compliant way. With more cost effective and easy to implement methods of achieving compliance today, there is no longer any real excuse for holding back and not meeting obligations.
If you want to find out more on how Business Systems can help you ensure compliance, feel free to contact us: 0800 458 2988, firstname.lastname@example.org.