Great news from NICE about a new add-on for customers. A neat little piece of software which enables quick, simple replay of the last call or recent calls within the last 24 hours at the touch of a button. The software offers an extremely fast, simple, recognisable replay panel (shown in picture) from which anyone with little or no training can have access to just their own calls.
This tool is ideal for operatives needing to quickly verify information from a call, such as trading information, or details given by a customer. From the software, calls can be annotated with relevant notes, locked to the hard drive for future reference or saved as WAVs and emailed to management if required. With a quick login facility, ‘skip silence’ and fast forward buttons, staff can quickly pinpoint just the information they need. A great tool to enhance the use of your call recorder and improve all round productivity at a price that won’t break the bank at £57 per seat.
For full product information and a quote contact our hotline 020 8326 8280