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Artificial Intelligence and Workforce Management

Meet Grant

Here's a little more about who Grant is: 

  • he's been uniquely developed to help contact centre leaders respond to requests (including absences for appointments, early finishes or late starts)
  • he automates the process and takes the admin away from the supervisor
  • he integrates with Microsoft solutions – including Dynamics (CRM), 365, Power BI 

Think about how many hours Grant could save you! In a large contact centre, this can amount to thousands of requests per day...

About AI

Each organisation is unique. That's why AI functionality has been developed within workforce management solutions that automatically learns from customer data, creating and setting shift categories specifically for each contact centre, and even each business unit within the contact centre. 

Watch our partner Teleopti's video to find out more about:

  • What Artificial Intelligence really means for Workforce Management
  • What proves the most interesting about developing AI tools
  • What are the challenges

About Teleopti & Business Systems

Business Systems partners with Teleopti to deliver Workforce Management (WFM). Teleopti WFM  features fully automated forecasting and scheduling that’s accurate and efficient, enabling contact centres to plan and manage operations and engage employees. As a key differentiator, Teleopti solution integrates with Microsoft solutions – Dynamics (CRM), 365, Power BI and many more, making it an extremely popular choice for many contact centres!

As well as providing the solution, Business Systems team of experienced Workforce Management consultants also offer bespoke training and consultancy to help successfully and fully embed the technology into the organisation. Contact our team to find out more!