Advice Hub
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Legacy Call Retrieval and Replay Advice Hub
Everything you need to know about Legacy Call Retrieval and Replay including:
- The Impact of Legacy Technology on Digital Transformation in the Financial Services Industry
- Meet Helen - she needs to extract calls for trade reconstruction
- Meet Ricardo - He needs to interrogate call data from multiple systems
Call Recording Advice Hub
This section covers a number of issues relating to call recording including:
- Top 3 Trends in Financial Services in 2020
- Wordwatch: A Multivendor Centralised Voice Recording Replay Portal for Financial Compliance
- Legalities of Call Recording
- Building a business case for call recording
- Legacy Call Recording, Retention and Retrieval
Cloud Solutions Advice Hub
Everything you need to know about Cloud solutions:
- What to consider when moving to a Cloud Contact Centre
- Cloud based v/s On-Premise Contact Centre
- Workforce Management - Cloud or On Premise?
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Quality Monitoring Advice Hub
All you need to know about Quality Monitoring including:
- WEBINAR: Bringing QM into the heart of the Contact Centre
- Getting the most out of Call Quality Monitoring
- Implementing Call Quality Monitoring
- Which Call Quality Monitoring solution is best for you?
Workforce Management Advice Hub
What's happening in the world of WFM including:
- Everything you need to know about Workforce Management
- 4 Tips: Preparing for fluctuating contact volumes with WFM
- Erlang A within Workforce Management
- What-if scenarios - how can they help you plan and schedule?
- Workforce Management Scheduling and Planning Techniques
- Workforce Management Planning Techniques: Scenario Planning
Back Office Advice Hub
Everything you need to know about Back Office optimisation:
- Infographic: How to Boost Productivity and Cut Costs in the Insurance Sector
- Top 3 Back Office Productivity Killers and How to Overcome Them
- How to measure productivity in the back office
- Visibility of productivity and effectiveness in your back office
- White paper: The Future of Front and Back Office Workforce Blending
- Informational Blog: When was the last time you revisited your back office operations?
- Case Study - ReAssure reduced operating costs by 15% with OPX
Automation Advice Hub
Everything you need to know about Automation including:
- [WHITEPAPER] Mapping your Robotic Process Automation Journey
- How can Robotic Process Automation help the Financial Services Industry?
- How the Public Sector can optimise their workforce and reduce costs
- Robotic Process Automation for Trade Reconstruction
Speech Analytics Advice Hub
All you need to know about speech analytics including:
- Speech Analytics FAQ's
- Entry Level Speech Analytics
- Interaction Analytics: Deciphering Customer Satisfaction
- Insurance Sector: An Industry Ripe for Interaction Analytics
Customer Service Strategy Advice Hub
Advice from industry experts including:
- Nicola Millard, BT's Customer Futorologist
- Gerry Brown, Chief Customer Rescue Officer, Customer Lifeguard
- Martin Hill-Wilson, Customer Experience Strategist, Brainfood
- Justin Robbins, Senior Analyst, ICMI
Contact Centre Advice Hub
This section covers insights for Contact Centre performance
- How Business Intelligence Boosts Performance Management in Call Centres
- Contact Centre Solutions
- Contact Centre Workforce Management
Mobile Call Recording Advice Hub
Key news and updates addressing this new area of call recording including:
- MiFID II Roundup
- Technology Roundup: Mobile Call Recording
- Decrypting Mobile Call Recording
Interview Recording Advice Hub
Everything you need to know about Interview Recording including:
- Interview Recording & Digital Evidence Management White Paper
- Policing Today Article
- Digital Interviewing Technology in the RAF
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About Us
Business Systems specialises in call recording technology and today ranks as the UK's most experienced provider with in-house expertise covering:- systems design, implementation and ongoing service delivery and support...
