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WEBINAR: Best Practices in Call Quality Monitoring

WEBINAR: Best Practices in Call Quality Monitoring


Call Quality Monitoring is a great way to improve the customer experience, however it can be notoriously hard to get right.

Watch the replay of our webinar with Call Centre Helper where we were dishing out best practice advice on how to get the most out of Call Quality Monitoring. 

Topics Include:

  • The latest thinking in call quality monitoring
  • Agent evaluations
  • Coaching and training
  • Quality scoring
  • Cloning best practice
  • The best number of calls to monitor and evaluate
  • Improving quality of emails, webchat and social media
  • Using technology to improve quality monitoring
  • Speech analytics
  • Top tips from the audience