| |
Key benefits |
| |
• |
Web based quality management software |
| |
• |
Offers in-built resource forecasting capabilities |
Vocal InspirationPro is a fully functional performance monitoring tool for spoken and written customer communications, designed to integrate with the Vocal Evolution recording range.
Using an open Windows based interface, Vocal InspirationPro can be simply and cost effectively integrate with other business applications. This helps organisations search, replay and analyse calls by specific account information.
The software offers call evaluation templates with weighted call scoring to help organisations score performance based priority objectives.
An easy to use reports wizard helps managers to design their own reports to analyse call evaluations. Report data helps management to spot trends and take appropriate action to improve call handling and customer service. Reports are based on Crystal Reports and can easily be saved and distributed in MS Word, Excel or PDF format.
Key features |
| |
• |
Multi-media recording – voice, screens, video, data, email, web-chat, web collaboration and VoIP |
| |
• |
On-demand and selective recording ability |
| |
• |
Automated scheduler that controls and manages recordings |
| |
• |
Security options – multi-level user ID and password verification |
| |
• |
Comprehensive reports facilities including off the shelf reports and reports wizard for designing custom reports |
|
 |
