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Key Benefits |
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High capacity, high quality recording |
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Open/non proprietary platform offering superior connectivity & low cost of ownership |
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Modular design to ‘bolt on’ applications with changing needs |
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Suitable for command & control, trading or call centre environments |
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For organisations recording up to 240 channels per unit, Vocal Evolution is a highly secure ‘Linux-based’ corporate
call recording solution. Vocal Recorders are well-established products sold and maintained successfully throughout
the world offering uncompressed digital quality recordings and advanced compression technology.
As you would expect from any solution in the Vocal range, Vocal Evolution utilises Vocal’s ‘open systems’ philosophy.
Through a combination of non-proprietary hardware and powerful APIs this solution lowers the cost of ownership
by providing cost effective upgrades, and greater connectivity to your business applications or existing telephony
infrastructure.
This recording solution integrates with the InspirationPro quality monitoring software for call centres. Other
add-on web-based recording applications are available to enable quick and easy access to calls. An ideal solution
for high capacity, growing organisations, mixed telephony requirements or where specialist applications need to
be developed.
Recording Applications |
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Total Recording – records all calls, for compliance or risk-management purposes
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Selective ‘rules-based’ recording – for defining call recording schedules around your particular requirements
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Record on demand – enables you to initiate a recording while a call is in progress
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Real time monitoring – securely observe or monitor live calls on-line
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Key Features |
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Fully scalable from 4 –240 channels of analogue and/or digital recording per logger |
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Extension side and trunk-side recording |
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Playback via web browser, networked PC, telephone or speaker
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Based on Suse Linux ‘open’ operating system making initial purchase and upgrades cost effective |
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Digitally compatible with leading PBX and switch hardware platforms |
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PCM 30 integration with leading turrets and dealer boards |
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CDR/CTI integration |
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Easy-to-use software interface for search and retrieval of calls including browser based replay of calls |
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Highly secure playback software enabling multiple access levels for staff |
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D-channel de-coding available on certain PBXs |
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Call Tagger provides free seating capability |
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Multi-language support for any translation required |
Reliability |
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Traditional telephony, radio, VoIP, trunked radio, fax and screen data recording |
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Secure offline storage to DVD-RAM, CD-RW, or AIT |
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Up to 175,000 hours of on-line storage, allows months of recordings to be instantly available before archiving |
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Hot swappable redundant power supply and RAID 1
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Integration with NAS (network attached storage) for high capacity requirements |
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Full web-based or Windows-based systems management software for search, replay and automated fault monitoring |
Need Quality Monitoring Software to score and assess staff?
VocalInspirationPro Quality Monitoring Software integrates with Vocal Evolution
more information
