Customer Experience Suite leads the next generation of recording business transactions. Designed from the ground up to exploit the power of the Internet and non-proprietary PC/Server-based hardware, alongside the latest industry standard operating platforms.
This product suite offers 'software rich', large capacity, secure recording of any type of business transactions including:- traditional voice telephony, the latest in VoIP protocols, intelligent screen recording of transactions, mobile telephone recording and radio.
Key Features
Web-based Applications
The suite offers a full choice of software applications for measuring, analysing and reporting, which are suitable across many industries including call centres for measuring and improving customer service and environments where compliance or regulatory control demands audit checks.
Web-based applications also enable multi-site operations to manage and control voice and data capture remotely.
Multi-media recording
The suite's broad capability of both voice and data capture provides an affordable route into next generation recording for large, multi-site operations looking to record a variety of communications across many different platforms.
Open design for Advanced Search Facilities
VocalEnterprise's 'non-proprietary' operating platforms provide complete flexibility to integrate into existing business applications to tailor your recording system to your particular requirements. This enables data from any other business applications to be available when searching or listening to calls, helping managers to identify the right information and the right time.
Utilising word spotting managers can search on calls by information contained in the actual call or on screen transaction.
Advanced Analysis/Reporting
A complete reporting suite, enables any information gathered and contained to be presented either locally or via the web in a variety of formats to identify trends, competitor behaviour, or performance.
