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Service & Support Contracts

Service & Support Contracts

Business Systems offers call recording support with a variety of annual maintenance contract options on Vocal Recorders, Red Box Recorders, Verint and NICE Systems (including Racal/Thales) recording solutions. As well as a range of other voice recording systems, Business Systems also support quality monitoring, speech analytics and workforce management systems achieving the highest levels of service related accreditation from numerous manufacturers.

All call recording support contracts are tailor-made to suit each customer’s requirements, establishing Service Level Agreements (SLAs), which reflect the cost, response and period of cover.

call recording supportSupport for mission critical recording implementations

  • Fully project managed implementation

  • On-site continuous 24/7 coverage available

  • Working hours (Mon- Fri) package

  • Add-on modules for additional hours/days to suit

  • Choice of response times

  • Access to fully qualified service centre telephone operatives

  • Dedicated London and Scottish based Service Office

  • Full UK Coverage via network of satellite offices

  • Dedicated Account Manager

  • VIP priority access to specific service area

 

Support Options for non critical recording environments

  • Fully project managed implementation

  • Working hours (Mon- Fri) package

  • Add-on modules for additional hours/days to suit

  • Pay per call out option

  • Choice of response times

  • Access to fully qualified service centre telephone operatives

  • Dedicated London and Scottish based Service Office

  • Full UK Coverage via network of satellite office

  • Dedicated Account Manager

Business Systems offers full UK coverage via the largest team of fully qualified and accredited voice recording specialist engineers, a dedicated customer contact centre, and remote fault resolution.