Verint Impact 360 Recording
Captures, indexes and retrieves voice and screen recordings in TDM, IP and mixed telephony environments and is capable of recording thousands of agent or staff across single and multisite as well as meeting smaller call recording requirements.
Verint Impact 360 recording is used to meet government and industry compliance obligations as well as providing fact verification, reducing risk and improving customer experience through recording and archiving calls between customers and employees.
- PROVIDE INSIGHT ON STAFF AND CUSTOMER BEHAVIOURS – to help drive decision making
- IDENTIFY AREAS FOR IMPROVEMENT– by helping staff quickly locate key data they need to perform more effectively
- FUTURE PROOF INVESTMENT– can easily transition from traditional to IP telephony
- INCREASE OPERATIONAL EFFECTIVENESS – with easy to share, access and retrieval of recordings
- EXTEND THE VALUE OF CALL RECORDING – with easy integration of analytics and the impact 360 workforce optimisation suite
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