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Teleopti Workforce Management

Teleopti Workforce Management

Teleopti features some of the most powerful Workforce Management (WFM) software on the market.

Whether you have a small single site centre or a large multi-channel, multi-site operation, the Teleopti Workforce Management solution scales with your operation.

Taking into account parameters such as agent skills, opening hours, contact channels, business rules and customer demand it delivers a powerful plan and view of the organisation.

  • ACCURATE MULTI-CHANNEL FORECASTING, SCHEDULING AND PLANNING - reducing unnecessary expenditure on staffing costs
     
  • RESOURCE PLANNING ACCESSIBLE THROUGH MULTIPLE DEVICES - including tablets, mobiles and desktops
     
  • IMPROVED CUSTOMER SERVICE and call handling through staff optimisation
     

  • PREPARES AND PLANS AHEAD -  for unexpected situations keeping schedules on track
     

  • HIGHER STAFF PRODUCTIVITY - through accurate monitoring of performance
     

  • INCREASED EMPLOYEE ENGAGEMENT and job satisfaction by providing flexibility in work schedules and self service options

    IS THIS THE PRODUCT FOR YOU? 
    If not try browsing our full list of Workforce Management software solutions

    FIND OUT MORE... 
    Download Teleopti Brochure > 
    Download WFM Case Study >
    Download WFM report in 2017 >