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Red Box Quantify QM

Red Box Quantify QM

Red Box Recorders Quantify QM (TM) is a quality management package enabling customers to manage call assessment, management, reporting and coaching within small to medium sized contact centres.

Using the latest web-based technologies it addresses requirements for advanced functionality of audio and screen based assessment and provides integrated suppression for PCI compliance and third party integration. A simple yet effective solution to manage call assessment, management, reporting and coaching. 

  • INTUITIVE INTERFACE - Simple set up required for the creation of scoring templates and weighting. 
     
  • CUSTOMISABLE - Personalised scoring methods to meet every type of scoring and assessment. 
     
  • ADVANCED REPORTING - Regular reports can be scheduled daily, weekly or monthly to track both agent and evaluator performance, scoring and training needs
     
  • INTUITIVE COACHING - Provides the ability to send documentations of assessments directly to agents for timely feedback in order to drive performance and effectiveness. 
     
  • COST EFFECTIVE QM - for voice, screen and data from 10 agents upwards
     

  • QMLITE VERSION - available for up to 50 agents and 10 supervisors
     

  • SCALABLE - offering multiple server architecture to allow for scalability and deployment within today’s distributed IT infrastructures.  
     

  • WEB BASED INTERFACE -  for simple deployment

    IS THIS THE PRODUCT FOR YOU? 
    If not try browsing our full list of Call Quality Monitoring Solutions. 

    FIND OUT MORE... 
    Download Quantify QM Brochure >
    Download Red Box Recorders Case Study >
    Download Quality Monitoring Report >