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Red Box Quantify for Contact Centres

Simple, easy to use voice recording and call recording software which scales effortlessly to solve technical and complex business challenges simply and effectively.

Designed to be smart, scalable and forward thinking, Red Box Quantify enables you to build customer loyalty and deliver an excellent experience that reinforces brand values, minimises repeat calls, maximises 'sales through service' and optimises call length.

Quantify also provides essential business, customer and employee protection through dependable recording with secure options for protecting card details on payment calls.

 

  • STAY ON THE RIGHT SIDE OF PCI COMPLIANCE - Quantify provides "out of the box" options to let you decide how DSS compliance can best work for your organisation
     
  • SPEND LESS TIME ADMINISTERING - with a simple, easy to use web-based interface for instant call retrieval
     
  • OPTIMISE YOUR WORKFORCE - with synchronised voice and screen recording as well as the ability to monitor live calls to provide 'real-time' coaching for contact centre managers and team leaders. 
     
  • BETTER MANAGE CUSTOMER EXPERIENCE - using the Red Box Quantify Quality Management module for enhanced agent coaching & training
     
  • ACCESS ENTRY LEVEL ANALYTICS AT A FRACTION OF THE COST - with embedded analytics for ‘search by spoken word’


IS THIS THE PRODUCT FOR YOU? 
If not try browsing our full list of Call Recording Solutions or search using our Product Finder Tool. 

FIND OUT MORE... 
Download the Smart Solution for Contact Centres brochure >
Download Red Box Recorders Case Study > 
Download our handy Call Recording Installation Checklist >