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NICE Performance Management

Business Systems introduces NICE Performance Management (NPM) for monitoring, understanding and moving employees towards greater effectiveness.

For more than a decade, NICE Performance Management has brought accountability, consistency and transparency to performance-driven sales and service organizations across a wide range of industries, enabling them to effect true cultural change. Available on premise or via the cloud, NICE Performance Management has helped leading organizations improve customer satisfaction scores (CSATs) by more than 10 points while reducing contact center operational costs by more than 10 percent.

 

NICE Performance Management adapts to the different stages of an agen?t’s lifecycle, from onboarding to supervisory roles, to provide personalized, targeted improvements. The result? Comprehensive performance transformation.
 

 

  • AMPLIFY TALENT – with Closed-Loop Coaching. 
     
  • TRANSFORM DATA – into Insights with Advanced Analytics.
     
  • INSPIRE EMPLOYEES – to Perform at Their Best.
     
  • MAXIMIZE THE VALUE – of Your Technology.


 

IS THIS THE PRODUCT FOR YOU? 
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Download NICE Performance Management guide  >