NICE Interaction Management (NIM)
NICE Interaction Management delivers multichannel recording for 200+ channels or people and captures, stores and manages telephone, chat and email interactions in the form of voice, screen and text activity.
Whether you need to comply with regulations or internal policies, mitigate risk of litigation, monitor quality of service, or leverage recorded calls to gain business insight, NICE Interaction Management does it all.
For requirements under 200 channels, view NICE Interaction Management for SMB's >
- GET A MORE COMPLETE VIEW OF CUSTOMER INTERACTIONS - Capture and record all interaction channels such as voice, screen, email, chat and social media, from a single platform
- ABILITY TO ENHANCE YOUR QUALITY MANAGEMENT PROGRAMME - using the NICE Quality Management application, which can be further optimised using NICE Interaction Analytics
- A PLATFORM FOR GROWTH NIM INTEGRATES WITH: Workforce Management, Customer Feedback, Real-time Process Optimisation and Performance Management applications
- PROTECT YOUR BUSINESS FROM THE RISK OF LITIGATION - fully compliant solution designed to meet industry regulations (FCA, Dodd-Frank, PCI-DSS, HIPPA, MIPPA)
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