NICE Interaction Management for SMBs
Based on the NICE Interactions Management (NIM) architecture, NIM SMB provides reliable, call recording and quality monitoring features for organisations who need to record up to 200 people.
NIM SMB features the very best in risk management and compliance as well as quality management and customer insight.
- ACCESS TO ENTERPRISE TECHNOLOGY AT A FRACTION OF THE COST - in a scaled down manageable solution for organisations wishing to record up to 200 people
- OPTION TO ADD QUALITY MONITORING TOOLS - provides top of the range Quality Management tools for compliance and quality improvement
- FLEXIBILITY - Available in VoIP, SIP and TDM configurations, NIM SMB works with traditional telephony as well as SIP and voice over IP, optimising it to work within your current telephony environment
- EXCELLENT FOR MITIGATING RISK AND ENSURING COMPLIANCE - NIM SMB provides complete risk management and compliance by capturing all interactions and allowing for detailed search and replay.
- EASY SEARCH AND RETRIEVAL - vital interactions are recorded and can be located by any and all search criteria for dispute resolution and fact verification.
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