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NICE IEX Workforce Management

NICE IEX Workforce Management

An essential staff planning and management tool designed to improve contact centre, service centre and helpdesk performance whilst driving efficiency.

NICE Workforce Management (originally called NICE IEX Totalview Workforce Management) features the industry leading IEX WFM Solution – an essential staff planning and management tool designed to improve contact centre, service centre and helpdesk performance whilst driving efficiency.

NICE Workforce Management system provides a solid foundation for enhancing business and staff performance, providing real-time visibility throughout the enterprise it provides key stakeholders with the right information to make the right business decisions.

  • HIGHLY SCALABLE - IEX adapts to how you best operate, whether that’s in one location or multi-site, whether you have 50 or 50,000 agents
     

  • AUTOMATES ACTIVITIES - including operational and administrative tasks
     

  • SUPPORTS MULTI CHANNEL CONTACT CENTRES - providing planning tools across phone, web, email and more
     

  • SUPPORTS FLEXIBLE WORKING - across single or multiple skill sets and sites
     

  • IMPROVES FORECAST ACCURACY - Provides fast, effective responses to changing conditions such as surges and peaks in call volumes whilst optimising agent/operator scheduling and resourcing levels. 


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FIND OUT MORE... 
Download NICE IEX WFM Brochure >
Download WFM Case Study >
Download WFM Whitepaper >