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NICE IEX Workforce Management

NICE IEX Workforce Management

We sell, install and consult on NICE WFM technology, helping contact centres reduce staffing costs and empower agents to meet service levels.

An essential staff planning and management tool designed to digest the complexity of your organisation and produce precise forecasts and clear actions.

With our team of WFM experts on your side, you can be confident you will get the maximum value out of your NICE WFM solution

Why work with Business Systems?

  • NICE Premium Partners 
  • 30 years experience in workforce optimisation solutions
  • Committed to delivering outstanding customer service and support

  • HIGHLY SCALABLE - IEX adapts to how you best operate, whether that’s in one location or multi-site, whether you have 50 or 50,000 agents
     

  • AUTOMATES ACTIVITIES - including operational and administrative tasks
     

  • SUPPORTS MULTI CHANNEL CONTACT CENTRES - providing planning tools across phone, web, email and more
     

  • SUPPORTS FLEXIBLE WORKING - across single or multiple skill sets and sites
     

  • IMPROVES FORECAST ACCURACY - Provides fast, effective responses to changing conditions such as surges and peaks in call volumes whilst optimising agent/operator scheduling and resourcing levels. 


IS THIS THE PRODUCT FOR YOU? 
If not try browsing our full list of Workforce Management software solutions

FIND OUT MORE... 
Download NICE IEX WFM Brochure >
Download WFM Case Study >
Download WFM Whitepaper >