Nexidia Interaction Analytics
One of the best ROI's of any speech analytics application, Nexidia offers scalability and flexibility to deliver meaningful results and insights rapidly
Nexidia speech analytics handles and analyses large volumes of customer data including audio captured from call recordings, providing fast processing and indexing capability to deliver meaningful results rapidly.
With patented phonetic search technology Nexidia speech analytics solution provides advanced visual reporting and analysis tools ensuring management can quickly and effectively analyse large volumes of data. From high level reports to detailed drill-downs, Nexidia speech analytics provides valuable business intelligence and improved operational processes.
LOWER TCO – by eliminating expensive hardware, the application delivers the lowest total cost of ownership of any speech analytics system. It’s ability to deliver the fastest most relevant results also ensures a quicker return on your investment
LEVERAGE EXISTING INVESTMENT – the core technology is based on an open systems framework enabling it to work with virtually any audio data. Organisations can leverage their current infrastructure investment by easily integrating the application with existing platforms, including legacy systems and recorders
FLEXIBLE DELIVERY AND DEPLOYMENT – as the application can be delivered using the Software as a Service (SaaS) model, deployment options can range from turnkey managed services to a one-time service project, ongoing monthly services engagement or as a simple software license purchase
IMPROVED TIME-TO-INSIGHT & PROJECT DELIVERY – containing a knowledge base of speech analytics search routines, customers can leverage operational and business focused search routines to dramatically improve speech analytics project delivery, time-to-insight and investment payback periods
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