Workforce Management Software
Introducing our range of Workforce Management resource planning and scheduling tools
Business Systems offers a range of Workforce Management (WFM) solutions to enable organisations to optimise their resource planning and scheduling.
WFM technology provides all the tools you need to maintain a productive workforce. It not only helps you quantify the workforce required to accomplish a particular job on a day-to-day or hour-to-hour basis, but is also capable of matching employee skills to specific tasks over time. Workforce Management solutions take into account factors such as skill levels, scheduling constraints, labour restrictions, demand and service levels objectives and helps managers ensure the right level of staff with the right skill sets is present.
Workforce Management enables you to efficiently plan, forecast and schedule employees in order to:
- Meet your service level targets
- Improve operational efficiency and productivity
- Increase employee engagement
- Improve your customer service
At Business Systems we work closely with our customers to help them:
- Define their requirements in a way that will enable them to choose the right WFM solution
- Calibrate the solution to their operational methodology
- Ensure seamless implementation, integration and deployment
- Achieve fast ROI with extensive post-implementation training and consultancy
An essential staff planning and management tool designed to improve contact centre, service centre and helpdesk performance whilst driving efficiency.
Teleopti delivers workforce management (WFM) in the cloud providing financial flexibility and scalability for all resource planning needs.