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Products

Workforce Management Software

NICE IEX Workforce Management

An essential staff planning and management tool designed to improve contact centre, service centre and helpdesk performance whilst driving efficiency.

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NICE Quality Central

NICE Quality Central gives you a single, holistic approach to quality management, ensuring that your contact centre and back-office processes and performance metrics are closely tied to top-priority objectives.

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Teleopti Cloud-Based Workforce Management

Teleopti delivers workforce management (WFM) in the cloud providing financial flexibility and scalability for all resource planning needs.

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Teleopti Workforce Management

Teleopti's UK premier partner, helping you achieve a return on investment within 6 to 12 months

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Verint Impact 360 Workforce Management

More accurately plan, schedule and forecast how many agents will be required at any given time to best balance service levels needs and business costs.

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