Speech and Interaction Analytics solutions are now being recognised as the most efficient means not only for extracting valuable marketing and business insight from voice and text communications, but also for process optimisation, quality monitoring and compliance purposes.
Business Systems expert consultancy services and best-of-breed solutions have helped organisations drill-in to millions of interactions (current and past), and uncover valuable insight that enabled them to:
- Reinforced competitive advantage: Discover and share valuable insights with Customer Service, Marketing and Sales
- Increased customer satisfaction: Quickly identify the root cause of emerging issues and work towards improving your customers’ experience
- Improved agent performance: Better coach and train employees by locating strengths and weaknesses in their communication
- Enhanced operational efficiency: Trace and improve broken processes and workflows
- Improved visibility: Search content and context even when user, time, date and location are not known.
- Increased prevention capabilities: Reveal potentially risky behaviours for compliance violations
- Timely regulatory compliance: Find and deliver interactions based on compliance needs in a timely manner
One of the best ROI's of any speech analytics application, Nexidia offers scalability and flexibility to deliver meaningful results and insights rapidly
NICE Interaction Analytics extracts valuable business intelligence from customer recordings and interaction data.
Search recordings for spoken words. Red Box Quantify AudioSearch helps you to search and analyse the spoken content of voice recordings with unprecedented speed and accuracy.