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Real Time Guidance & Authentication

NICE Quality Central

NICE Quality Central gives you a single, holistic approach to quality management, ensuring that your contact centre and back-office processes and performance metrics are closely tied to top-priority objectives.

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NICE Real Time Guidance & Automation

NICE Real-Time Process Optimisation helps guide agents through the complexities of live calls, automates the retrieval and updating of customer data and provides best offers, tailored uniquely to each customer at the time it is most relevant.

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NICE Real-Time Authentication

NICE Real-Time Authentication uses voice biometrics to authenticate and confirm that customers are who they purport to be when calling into the contact or customer service centre.

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