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Products

Government & Health Call Recording

NICE Engage Platform

The NICE Engage platform enables agents to act smarter and faster with less effort when servicing customer needs.

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NICE Engage Platform SMB

NICE Engage SMB is aimed at the SMB market and delivers a subset of the features of NICE Engage. It provides audio, screen, PCI Compliance and Quality Monitoring for contact centres up to 600 seats.

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NICE Interaction Management (NIM)

NICE Interaction Management delivers multichannel recording for 200+ channels or people and captures, stores and manages telephone, chat and email interactions in the form of voice, screen and text activity.

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NICE Interaction Management for SMBs

Based on the NICE Interactions Management (NIM) architecture, NIM SMB provides reliable, call recording and quality monitoring features for organisations who need to record up to 200 people.

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OPEX Hosting Call Recording

Business Systems provide a resilient, cost-effective cloud solution for contact centres and businesses of all sizes encompassing hosted call recording and reporting.

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Skype for Business Recording

Helping financial institutions ensure all communication channels meet their compliance blueprints with Skype for Business Recording.

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smartnumbers Mobile Call Recording

A simple and scalable solution to record and monitor business calls and texts for compliance and dispute resolution.

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TeleWare Mobile Call Recording

TeleWare enables financial organisations to record mobile communications and audit text messages for compliance purposes.

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Verint Impact 360 Recording

Captures, indexes and retrieves voice and screen recordings in TDM, IP and mixed telephony environments and is capable of recording thousands of agent or staff across single and multisite as well as meeting smaller call recording requirements.

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Vocal Wordwatch Retrieval & Replay Portal

Vocal Wordwatch for live and legacy call recording retrieval and replay from a single point of access.

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