Contact Centre Call Recording
High capacity, high functionality, contact centre call recording software supporting unlimited recording capacities. Multiple call recording applications available including conventional telephony, radio, VoIP and screen recording. Full voice recording facilities including full support for industry standard switches (PBXs), ACDs, Turrets, CTI Middleware and Predictive Diallers.
The latest technology designed to automate voice recording retrieval from older tape and legacy call recording systems.
NICE Engage SMB is aimed at the SMB market and delivers a subset of the features of NICE Engage. It provides audio, screen, PCI Compliance and Quality Monitoring for contact centres up to 600 seats.
Based on the NICE Interactions Management (NIM) architecture, NIM SMB provides reliable, call recording and quality monitoring features for organisations who need to record up to 200 people.
To address the increasing need of financial institutions to integrate more communication channels under their compliance blueprints, Business Systems presents Skype for Business Recording.
Vocal Wordwatch for live and legacy call recording retrieval and replay from a single point of access.