Mobile Call Recording
If you have to record all customer interactions, you will also need to ensure you are able to record your mobile conversations.
Mobile call recording or mobile voice recording (MVR), is designed to help your business record calls and text messages from any mobile device, wherever your employees are. Mobile call recording helps financial institutions meet the new FCA and MiFID II regulations, as well as other sectors, like legal, blue light services and transport take control on critical communications occurring on mobile phones.
Mobile call recording benefits include:
- Adherence to compliance regulations
- Fact verification and risk mitigation
- Quality control and governance
When considering a mobile call recording solution, there are a number of options available depending on different requirements.
SIM based: With SIM-based mobile call recording you get to keep your existing number and handset, the only thing that changes is the SIM card. With this option you can either record calls only when needed, or you can record all inbound and outbound calls being made.
Network based: With network based mobile call recording means that calls and text messages can be recorded on any mobile device regardless of the operating system. Calls are simply routed to and from the handset using a mobile switch centre and a duplicate stream of the call is sent to the mobile recording solution.
TeleWare Mobile Compliance (TMC) enables financial organisations to record mobile communications and audit text messages in order to adhere to the regulations imposed by the FCA.