Fact Verification Call Recording
No business is immune to customer complaints or general disputes. Call recording gives you a failsafe to resolve disputes arising from telephone orders placed and incorrect advice, counselling or information being given or received. With an indisputable record of every customer interaction, you can remedy cases with speed, confidence and clarity
NICE Interaction Management delivers multichannel recording for 200+ channels or people and captures, stores and manages telephone, chat and email interactions in the form of voice, screen and text activity.
Business Systems provide a resilient, cost-effective cloud solution for contact centres and businesses of all sizes encompassing hosted call recording and reporting.