Emergency/Mission Critical Call Recording
For emergency services and similar organisations, mission critical call recording is imperative to have an account of who said what, particularly in response to serious incidents which may incur loss of life. The ability to reconstruct an event and the factors leading up to that event can be instrumental in identifying and preventing future occurrences.
The latest technology designed to automate voice recording retrieval from older tape and legacy call recording systems.
NICE Interaction Management delivers multichannel recording for 200+ channels or people and captures, stores and manages telephone, chat and email interactions in the form of voice, screen and text activity.
Captures, indexes and retrieves voice and screen recordings in TDM, IP and mixed telephony environments and is capable of recording thousands of agent or staff across single and multisite as well as meeting smaller call recording requirements.