Coaching & Service/Sales Improvement
When it comes to call handling, do you know the strengths and weaknesses of each employee? Can you identify your worst and best performers and easily share best practice for closing deals or identify staff adept at saving unhappy customers from churning? Our call recording solutions can help.
NICE Interaction Management delivers multichannel recording for 200+ channels or people and captures, stores and manages telephone, chat and email interactions in the form of voice, screen and text activity.
Simple, easy to use voice recording and call recording software which scales effortlessly to solve technical and complex business challenges simply and effectively.