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Products

Workforce Optimisation

Business Intelligence

Dashboard reporting and performance management tools designed to provide a single view of organisational performance and KPI's.

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Workforce Management Software

Drive process efficiencies and employee engagement with better agent scheduling and resource planning.

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Back Office Workforce Optimisation

Automate manual processes, improve forecast accuracy and manage resource capacity in the back office.

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Real Time Guidance & Authentication

Guide agents through the complexities of live calls, automate customer authentication, retrieval and updating of customer data.

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Speech Analytics

Speech Analytics searches for valuable insights and key phrases within calls, social media, web, email and online chat.

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Real Time Customer Feedback

Capture customer feedback to Improve contact centre efficiency and continue to exceed customer satisfaction levels.

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Call Quality Monitoring

Measure and improve performance of training programmes, customer service levels and individual agents or staff.

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