Advanced call recording solutions from design, to implementation to support
Despite digital growth, customers still prefer the personal touch and the phone is still considered the most effective channel for resolving issues, with little difference amongst industries. With a wealth of information contained in every call, call recording allows organisations to keep record of and explore what has been said, by whom and when.
Regardless of which industry or department you are in, there are significant benefits to be gained from implementing a call recording solution:
- Comprehensive compliance (FCA, PCI DSS etc)
- Fact verification and risk mitigation
- Coaching and training
- Customer and business insights
- Quality control and governance
- Mission critical (command centres)
Business Systems maintains business applications where thousands of channels of call recording are deployed across some of the largest call centres and financial trading centres in the UK and EMEA.
All our professional services are provided directly from our in-house personnel, endorsed by leading manufacturers, such as NICE Systems , Red Box Recorder and Verint, and certified to the ISO:9001 quality standard. Our cloud services are certified to ISO:27000 for customer data integrity.