Advanced call recording solutions from design, to implementation to support
Business Systems have been installing Call Recording solutions for over 25 years and are the UK's largest and most established independent call recording specialist. We support some of the most robust solutions in the market to ensure you find the right one for the specific needs of your business and industry.
How you can benefit from call recording:
- Fact verification and risk mitigation - Call recording provides you with a failsafe to resolve issues that may arise from critical phone-based interactions, including verbal agreements, sales, advice or instructions.
- PCI DSS compliance - If you accept card payments from customers over the phone, your call recording solution needs to be PCI compliant, otherwise you may be liable for fines and customer compensation.
- FCA compliance - Business Systems has worked with the majority of Financial City institutions to secure continuity and FCA compliance with their call recording infrastructure.
- Coaching and training - Do you know the strengths and weaknesses of each employee? Can you identify your worst and best performers? With our call recording solutions, you can.
- Sales and Marketing Improvement - With a call recording solution, you can listen to your customers and drive your marketing and sales efforts by making truly informed decisions.
- Quality control and governance - Discover the untapped value of their phone-based interactions, understand the patterns and trends in communications, and maintain high levels of quality.
- Mission critical - Our call recording solutions help ensure command centres provide the level of service and support required to satisfy international and national regulatory requirements.