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System Health Checks

  As a preventative measure to ensure continuous service and to achieve maximum benefit of all your recording solutions, Business Systems offers a ‘System Health Check’ Service.
 

Key Components

 
In Depth Analysis of all existing system configurations
 
Recording quality check on random or pre selected channels
 
Functionality tests
 
Minor equipment issues identified and resolved
 
Major faults highlighted and action plan initiated
 
Functionality checks on remote client workstations
 
Full written report
 

Key Benefits

 
Eliminates risk of impending system failure
 
‘Hands on’ advice on system usage
 
Advice on ‘best practice’ methods for recording recovery
 
Expert recommendations for possible enhancements


Back to Services Overview Click here to request a quote Click here to request further information

From our clients:-

"The call recording system has become a key tool for the team leaders, enabling them to easily pick up on training or coaching issues any agent may have"
 
- Chris Mason, Resource & Support Manager at Yorkshire Building Society

 


Sales:
0800 458 2988


Switchboard:
020 8326 8200

 
 
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