Partnerships that bring you:- ‘Choice, Value & Independence’
Vocal Recorders use open systems architecture in the design of their Call Recording solutions thereby providing customers with greater connectivity and integration to other business systems. By using COTS components customers get the latest technology on fully scalable platforms and benefit from premier manufacturers know-how at reduced cost.
Mercom are an established US manufacturer of Call Recording technology with considerable experience in the emergency services and 'high-density' recording applications. The system architecture is 'open' and consequently a natural choice to use within the Vocal Recorder suite.
Headquartered in Germany, ASC is a global provider of integrated communications recording solutions. With 40 years experience and over 20,000 installations the company is Europe's largest manufacturer in this field. ASC technology powers the Linux platforms in the Vocal Recorder suite.
Magnetic North was one of the pioneers of VoIP recording and contact centre solutions. Based in the UK the company's technology is used in the Vocal Recorders 'Enterprise' offering which has specific advantages total VoIP environments.
Acknowledged by industry analysts Frost and Sullivan and Saddletree Research, Performix are the market leader in performance analytics and management software. Performix software helps customers harness the economic value of their staff by using data analysis to drive the performance management process. Performix software plays an important role in Vocal Recorders Performance Management and Customer Experience Suites.
EMC are a world leader in data storage solutions with intelligent platforms that self-managing storage. With the need for online data storage growing at an ever increasing pace so this technology becomes an integral part of modern Call Recording and Performance Management suites.
NICE are one of the worlds largest manufacturers of call recording products and these were introduced into the UK by Business Systems in 1994. During that time Business Systems has established itself as NICE's premier partner in Europe and with 'Diamond' status, the only Service Centre of Excellence outside of Israel. This unique ranking qualifies Business Systems to implement and maintain NICE's most sophisticated product suites, which are not normally available through partner programs.
BSL works closely with Cranfield School of Management to provide contact centre organisations with specialised management training providing an holistic approach to quality management.
CISCO SYSTEMS
As part of the AVVID partner program, BSL is working with Cisco Systems to implement some of the largest VoIP telephony installations; recording thousands of seats in contact centres and banking environments throughout the UK.
We are working with NCC Group, a leading provider of Escrow Solutions, to offer our customers the peace of mind of an Escrow Solution. An Escrow Solution is a specialised form of assurance, where any business critical application or material can be securely deposited with NCC Group. We offer this facility in order to demonstrate both our commitment to corporate governance best practice and to building long term relationships with our customers.
