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Industry research on the state of Workforce Management technology in Contact Centres across the UK - 2017.
With this survey we wanted to find out how prepared Financial Institutions really are with respect to legacy and compliance. It seems that currently financial institutions are moving at different paces.
Industry research on the state of Workforce Management technology in Contact Centres across the UK.
The latest industry research on everything you need to know about leveraging speech analytics technology to gain business insight, improve operational efficiency and develop agent performance.
Key points covered at Business Systems market abuse breakfast briefing