Business Systems Latest Call Recording, Workforce Optimisation & Compliance Insights:
Featuring the latest news on how robotic automation can help boost customer service, as well as how financial institutions can address their voice recording challenges under MiFID II.
Featuring the latest news on how call recording can help boost recruitment specialists performance, as well as how legacy systems can hinder MiFID II compliance.
Featuring the latest news on how technology can help reduce cost in the contact centre, and the significance of maintaining a healthy call recording infrastructure.
Featuring the latest news on workforce management emerging trends, and on how to avoid compliance failure through digitisation of tape recordings.
Featuring the latest news on technologies that will drive recording compliance in 2017, and the best ways to utilise speech analytics in the contact centre.
Featuring the latest news on call recording, quality monitoring and a special feature on the business case of robotic process automation within Councils.
Featuring the latest news on robotic process automation, skype recording and a special feature on interaction analytics within the Insurance industry.