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Business Systems Latest Call Recording, Workforce Optimisation & Compliance Insights:

Monitor 6 | June 2017

Featuring the latest news on how interaction analytics can help improve customer satisfaction, and an analysis of the most prominent mobile call recording technologies.

Monitor 6 | May 2017

Featuring the latest news on how the property sector can benefit from call recording and how speech analytics can help retail banks improve compliance whilst increasing customer retention.

Monitor 6 | April 2017

Featuring the latest news on how robotic automation can help boost customer service, as well as how financial institutions can address their voice recording challenges under MiFID II.

Monitor 6 | March 2017

Featuring the latest news on how call recording can help boost recruitment specialists performance, as well as how legacy systems can hinder MiFID II compliance.

Monitor 6 | February 2017

Featuring the latest news on how technology can help reduce cost in the contact centre,  and the significance of maintaining a healthy call recording infrastructure.

Monitor 6 | January 2017

Featuring the latest news on workforce management emerging trends,  and on how to avoid compliance failure through digitisation of tape recordings.

Monitor 6 | December 2016

Featuring the latest news on technologies that will drive recording compliance in 2017,  and the best ways to utilise speech analytics in the contact centre.

Monitor 6 | November 2016

Featuring the latest news on call recording, quality monitoring and a special feature on the business case of robotic process automation within Councils.

Monitor 6 | October 2016

Featuring the latest news on robotic process automation,  skype recording and a special feature on interaction analytics within the Insurance industry.

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