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NICECall Focus III

NICECall Focus III

Larger capacity compact recording solution offering up to 48 channels of high quality recording with 50,000 hours of online storage.

Scheduled to be discontinued from the NICE product range in October 2011, however Business Systems have limited spare parts and can provide support for NICE Perform eXpress upgrades.

For organisations recording up to 48 channels, Nicecall Focus III offers many of the capabilities of Nice’s flagship call recording solution Nicelog, in an affordable scaled down solution.

This recording solution integrates with Nice Systems add-on recording applications, such as quality monitoring software, and network attached storage. An ideal solution for smaller branches or distributed environments. Nicecall Focus III uses the proprietary platform from the Nice recording range, which has been proven to offer uncompromised digital quality recording and advanced compression technology.

Key benefits

  • High Capacity, high quality recording

  • Suitable for command & control, trading or call centre environments

  • Now superseded by NICE Perform eXpress

Recording Applications

  • Total Recording – records all calls, for compliance or risk-management purposes

  • Record on demand – enables you to initiate a recording while a call is in progress

  •  Real time monitoring – enables you to monitor live calls

Key Features

  • Fully scalable from 4 –48 channels of analogue and/or digital recording per logger

  • Extension side recording only (not trunk-side)

  • Playback via telephone, networked PC or speaker

  • Based on Windows XP Professional

  • Digitally compatible with leading PBX and switch hardware platforms, including Alcatel, Aspect, Avaya, Ericsson, NEC, Nortel, and Siemens.

  • CDR integration on certain PBXs

  •  Easy-to-use software interface for search and retrieval of calls

  •  Highly secure playback software enabling multiple access levels for staff

  • D-channel extraction for ISDN BRI

  • Multi-language support

Reliability

  • Voice and/or radio recordings

  • Secure offline storage to DVD-RAM or DDS4

  • Up to 50,000 hours of on-line storage, allows months of recordings to be instantly available before archiving

  • Hot swappable redundant power supply and new RAID SATA option

  • Integration with NAS (network attached storage) for high capacity requirements

  • Full systems management software for search, replay and automated fault monitoring, plus ‘tool free’ maintenance (easy replacement of parts)

Recommended Call Recording Upgrades 

If you are a contact centre, trading floor or business looking for a cost-effective and reliable call recording upgrade from NICECall Focus III for fact verification, compliance or monitoring staff performance then Red Box Quantify or Vocal Wordwatch are both solid options to consider.