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NICE Recording eXpress

NICE Recording eXpress

NICE Recording eXpress is a cost effective call recording solution which allows Small and Medium sized Businesses (SMB), contact centres and financial organisations to optimise their recording platform, without having to compromise on cost.

NICE Recording eXpressNICE Recording eXpress is a cost effective call recording solution which allows Small and Medium sized Businesses (SMB), contact centres and financial organisations to optimise their recording platform, without having to compromise on cost.

NICE Recording eXpress captures, manages and processes call recordings, in stand-alone offices as well as across branch locations, whilst supporting practically all PBX lines, including D-channel and CTI integrations.

Key features include:

  • Flexible and Scalable – can record calls on up to 200 channels which can be a mixture of analog, digital, trunk and/or VoIP.  With centralised administration, it can easily be upgraded if there is a need to record more than 200 channels
  • Various Voice Recording options – allows for total recording, selective recording, based on CTI and recording on demand 
  • Rapid and Easy Deployment – The system offers remote installation possibilities or it can be deployed on site in as little as half a day, drastically reducing IT personnel related costs
  • Extensive User Administration – Web-based user administration with templates for easy set up and rights application can be tailored to allow extensive administration rights to different users/groups
  • Compliance – Ensures regulatory and PCI compliance with secure call recording and the highest security levels
  • Flexible Call Search – Calls can be located using a combination of criteria such as: call duration for marked calls, date and time, dialled number, channel and more
  • Easy Playback – Call recordings can be replayed over LAN via a web browser, and feature skip silence capabilities as well as last call replay and remarks can be added to call playback

Key benefits include:

  • Delivers cost effective call recording with the power of high-end systems
  • Reduces deployment time with easy installation processes
  • Saves time on dispute resolution
  • Complies with regulatory requirements world-wide
  • Enables local system maintenance with the option of remote data centre maintenance
  • Supports VoIP, TDM and hybrid networks in a single box
  • NICE Quality eXpress can be added to improve agent performance
  • Full call recording service and support contract available

Recommended Call Recording Upgrades 

If you are a contact centre, trading floor or business looking for a cost-effective and reliable call recording upgrade from NICE Recording eXpress for fact verification, compliance or monitoring staff performance then Red Box Quantify or Vocal Wordwatch are both solid options to consider.