Archived News Stories

Summer 2009 News Letter

• Business Systems bring Customer Experience Analytics (CEA) to the UK
• Business Systems secure Winterflood Securities deal with Market Detect analytics tool 
• Top tips for call quality monitoring
• Your invite to our Annual Improving Performance in the Contact Centre Conference 
• Contingency planning for a severe flu outbreak 
• CASE STUDY:
  TTL Automotive partner with OPEX Hosting to drive dealership profit and performance
• Project Managers Casebook - Potential Gotchas
  Planning for a flu pandemic with remote technical support 

Spring 2009 News Letter

• Rapid Return Consultancy - no more excuses for poor returns!
• CASE STUDY:
  Eurotunnel deploy new recording solution for compliance
• Specialist service arrangements for systems integrators
• More MI for OPEX Hosting’s customer billing
• Boston-based company partners with Business Systems
• Business Systems presents technology awards
• Project Managers Casebook – Guardian Angel – who’s keeping an eye on your call recording?

Winter 2008/09 News Letter

• Technology that can pay you a dividend in 2009
• CASE STUDY:
  Thamesdoc use mobile phone recording for ‘doctors on the go’
• What did you miss at the industry’s top annual conference?
• OPEX invest in customer support infrastructure for 2009
• 5 hosted telephony apps you should consider
• Events update
• Job vacancies – a silver lining to the clouds
• Project Managers Casebook – Potential Gotchas
  The dangers of ‘set-it-and-forget-it’ recording

Autumn 2008 News Letter

• Top Tips for Tough Times
• Time to register for the industry’s ‘must visit’ event!
• OPEX in-network Call Recording now with ‘Campaign Management’ tools
• OPEX invest in ‘Compliant’ mobile phone recording technology
• Report from CC EXPO 2008
• Mirra IV Release 2 – a great little system for the cost conscious buyer
• Project Managers Casebook - Potential Gotcha’s - Planning for Life after End-of-Life

Summer 2008 News Letter

• It's official … Business Systems goes to EMEA
• 24/7 out-of-hours healthcare service chooses Business Systems for call recording solution
• What does Unified Comms mean for call recording?
• How do you create the snappiest ‘Click-to-talk' application?
• Hosted Contact Centres Whitepaper
• Business Systems & OPEX Hosting at Call Centre Expo
• VocalPro range enriched with latest features
• Project Managers Casebook - Potential Gotcha's
• Events Calendar

Spring 2008 News Letter

• Mobile phone & SMS text recording technology evolves
• CASE STUDY - Air Products opt for Platinum Call Recording Solution
• The FSA announce March 2009 compliance deadline
• REGISTER TO ATTEND OUR ICS CUSTOMER SERVICE FORUM
• OPEX Hosting add staff rostering application to product suite
• Reduce Attrition rates with Workforce Management
• The Sun finally sets on Mirra Series 2
• Project Managers Casebook - Potential Gotcha's

• Record-breaking numbers flock to the City and discover the way to increase ‘call centre value'
• CASE STUDY
  East Berkshire Primary Care GP solution achieves 30% cost savings
• Virtual ACD's deliver calls virtually anywhere
• REGISTER TO ATTEND OUR ICS CUSTOMER SERVICE FORUM
• The new sub 100 channel offering – introducing NICE Perform® SMB
• PCI DSS - £50,000 the cost of Non Compliance
• PROJECT MANAGERS CASEBOOK – POTENTIAL GOTCHAS
• THE MONITOR'S NEWSHOUND

Autumn 2007 News Letter

• Business Systems acquires BeVoice Data Systems
• CASE STUDY - Carpeo:- on hosted recording / dialling & CRM
• Call Recording – Making the right decision first time round!
• REGISTER TO ATTEND OUR FREE ANNUAL CONFERENCE
• NICE SmartCenter™ – What’s all the fuss about?
• Step into the future with Business Systems
• PROJECT MANAGERS CASEBOOK – POTENTIAL GOTCHAS Trunk side vs Extension side - Customer Experience vs Agent Training
• THE MONITOR’S NEWSHOUND On the trail of historic call recorders - The newshound discovers … the Rapidax Ranger
  

Summer 2007 News Letter

• Can using analytics with call recording really save £1m in two years?
• CASE STUDY - Abbey Legal Protection use VoIP Call Recording as a Unique Differentiator
• Customer Satisfaction Surveys come out top at Leeds
• IN-NETWORK NEWS-ON-THE-GO - Avoiding OFCOM fines is not rocket science
• A new addition to the family – the Mirra Series IV coming soon!
• Compliance with MiFID may be easier than you think!
• Project Managers Casebook - Potential Gotchas. What not to record ‘open' headsets and other events
• THE MONITOR'S NEWSHOUND - Here's a bit of history with a dash of rarity
  

Spring 2007 News Letter

• Contact Centre Conference - highlights key industry trends
• CONFERENCE HIGHLIGHTS CCA talks about ‘Continual Improvement’
• CONFERENCE HIGHLIGHTS ICS reports on customer and industry trends
• NEW PRODUCT FEATURE Stopping Fraud:- the essential software suite for compliance
• The Wordnet spares - went that away!
• Recording:- home workers / multiple sites and be FSA compliant?
• Project Managers Casebook – Potential Gotchas VoIP Recording and Network Resiliency
• The Monitor’s newshound on historic voice recorders finds… Even the best pedigrees produce a runt of the litter occasionally!

Autumn 2006 News Letter

• What’s hot for Contact Centres... What’s cool in the City...
• Business Systems gets a bright new look... and the Marketing Manager does a victory roll
• Want to know what your customers think of you?
• 'Quality' programmes pay dividends - BSL takes a dose of its own 'Quality' medicine
• Ensure your call evaluators' time is spent wisely
• Vocal teams up with a global leader to provide 'tamper proof' recordings
• Business Systems demonstrates enhancements to NICE’s flagship solution NICE Perform
• On the trail of historic voice recorders – the joke's on us!
• Oonadatta Opal Options – we think not!

Summer 2006 News Letter

• Business Systems acquires OPEX Hosting Ltd
• System Scaling and overload can be a thing of the past
• CALL RECORDING CASE STUDY
• NICE NEWS SPOT - Call recording for encrypted IP calls
• VOCAL SOAPBOX - Driving the contact centre based on market intelligence
• Bye Bye Wordnet Series 2
• Increasing On-Line storage to your Call Recorder
• How many Barclays' employees does it take to change a backup tape?

Spring 2006 News Letter

• Surrey Police set standards on customer service
• Police Force Initiative - Contact Centre Assessment Service
• The Call Recording Showcase goes to Leeds
• NICE NEWS SPOT - Focus on Public Safety Sector
• VOCAL SOAPBOX - A New Addition to the Vocal Recorders Range - 'Vocal Conference'
• New Release Quality Monitoring solutions for Mid Sized Call Centres
• Project Manager's Case Book - Potential gotcha's
• The Monitor's News Hound salutes the start of call recording…

Winter 2005 News Letter

• Call Recording’s Biggest Event in 2005… The London Showcase
• Call Centre Association reviews topical issues!
• FedEx (USA) explains how to leverage new technology!
• Don’t Miss The Next Conference
• The Nice News Spot - Product Launch - Nicecall Focus III
• Long-term Support Programme
• Vocal Soapbox - VoIP recording is now available to a wider audience
• Project Managers Case Book - Is 'silent' noise…killing your recording system?
• Take advantage of the latest benchmarking report

Autumn 2005 News Letter

• What's New - What's Hot, and Where to Find it!
• Case Study - Eurotunnel invests in the NiceUniverse quality monitoring solution
• Business Systems teams up with the Institute of Customer Service
• Case Study - Lifestyle Services Group and Policy Administration Services
• The Nice News Spot
• Vocal Soapbox - VocalMobile Version 2.0 now records both incoming and outgoing calls!
• Project Manager's Casebook
• Business Systems becomes NHS approved supplier

Summer 2005 News Letter

• Premier Manufacturer signs up for the 'Vocal' Badge
• Tip of the Month
  Make your call recording system safe from virus attacks!
• Call Centres Area
  The business case for quality monitoring
• Thales Racal Corner…Liberty Leading the People
• The Nice News Spot
• Applications that Rock!
• The Monitor's News Hound reports on: The history of old voice recorders

Spring 2005 News Letter

• Southern utilities company updates call recording to provide better customer service
• Business Systems announces new 'Domain Secure' Pay-As-You-Go Call Recording Service
• VocalMobile - Hits the right spot
• Using your Recorder More Cost Effectively
• Voice Recognition - fact or fiction?
• Vocal Recorders - professional range - one year on
• Quick Access to that last call
• Thales Racal Corner
• The Monitor's News Hound

Winter 2004 News Letter

• The UK's Premier Call Recording Event at the Stock Exchanges
• What's Hottest in Call Recording?
• Why competitive Call Recorder options are good for customers
• A Quick Look Back on the Past Year in Monitor
• The Art of Quality Calibration for Contact Centres
• Business Systems/Nice - Celebrating 10 years of Unequalled Co-operation in the UK
• Thales Racal Corner
• The Monitor's New Hound

Autumn 2004 News Letter

• Forthcoming Nicelog Showcases
• It's a fast response
• Hold that 'Forklift', make your Nicelog even nicer And your payback even bigger!
• Thales Racal Corner
• Recording Corporate Mobiles for Security
• Low cost DIY telephone recording 'How cool is that?'
• Business Systems on the history trail of old voice recorders

Summer 2004 News Letter

• 'Vocal Recorders' - best product launch ever! Customers vote with their cheque books
• Client Story - VocalEnterprise Recording Solution
• Better options for recording calls in branch offices, or small departments
• The Nice News Spot; Take control of your Recorder's 'Sunset Policy'!
• Thales Racal Corner
• Call Centres Area
• Applications that Rock!
• Calling Old Voice Recorders.

Spring 2004 News Letter

• New Call Recording Product Range - Vocal Recorder
• Call Recording Tips - Trunk side or extension side?
• Call Centres Area - Tesco
• Thales Racal Corner
• Recording Investment without Cap Ex
• Business Systems UK Ltd, Largest UK Distributor Nice Systems’ for 2003
• Calling Old Voice Recorders -Update

Winter 2003 News Letter

• Service from the heart of Scotland
• Call Recording - Industry Insight
• New product, Evaluate from Business Systems UK Ltd
• Thales Racal Corner
• Recording Solutions that make you a profit and cost less
• Recording emergency 999 calls at Dorset Ambulance NHS Trust
• Is Business Systems trading in it's (UK) badge for 'International'??
• Win Win or your money back guaranteed
• Beat this - Calling old Voice Recorder photo please!

Past News From 2003

• Retail Quality Measurement Success, May 2003
• Major VoIP Supplier
• BSL successful launch of Contact Centre Consultancy division...
• Leading Asian bank chooses BSL for their compliance recording requirements...
• Barclays Stockbrokers choose BSL for voice capture...
• Teachers Provident Society choose BSL to facilitate telephone ordering...